We are a small but vibrant entrepreneurial hotel company focussing on customer satisfaction, surprise and service. We are currently seeking a full-time Manager to join our dynamic team located at The Cubana Ballina.

Key responsibilities:

Manage all aspects of motel operations, including guest services, housekeeping, maintenance, and administration

Ensure exceptional guest experiences by maintaining high standards of service, cleanliness, and comfort throughout the property

Manage all OTA's & booking systems

Oversee reservations, check-in/outs, and handle guest inquiries and complaints in a professional and timely manner

Monitor financial performance, rates, budgeting, and cost control measures to optimise revenue and profitability

Act as ambassador for the resort, engaging with guests to address concerns, fulfill requests, and ensure their satisfaction during their stay

Implement and manage dynamic rate strategy

Implement and manage social media strategy

Manage staff, rosters and payroll

Collaboratively develop and execute local marketing strategies, working with the owner, to attract new guests, maximise revenue opportunities,



and increase occupancy

Maintain all safety and hotel compliance measures

Pool testing including reporting compliance

Additional management of boutique 4 room sister property

Qualifications:

Previous experience in hotel/motel in a medium accommodation property

Robust leadership skills with the ability to motivate and inspire a team to deliver exceptional service

Excellent communication, interpersonal, and organisational skills

Proven track record of managing budgets, achieving targets, and maximising profitability

Experience in social media campaigns

Good experience and knowledge of revenue management processes and implementing rate strategies

Knowledge of reservation and property management systems, and industry best practices

A passion for providing outstanding customer service and creating memorable guest experiences

Competitive salary package commensurate with experience. The position is live-out or live-in with overnight caretaking responsibilities.

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📌 Motel Manager (Ballina Shire Council)
🏢 Cubana Ballina
📍 Ballina Shire Council