Job Description
Jetstar is recruiting for a Senior Customer Advocacy Specialist to lead the resolution of our most complex and sensitive customer complaints.
The role is based at Collins Street Head Office in Melbourne and focuses on delivering fair, balanced outcomes while protecting the brand.
You will manage high-risk escalations, investigate thoroughly, and prepare documentation for regulatory or tribunal proceedings with support from our legal team.
A cooperative, empathetic approach is essential.
📌 Senior Customer Advocacy Specialist: Complex Disputes Victoria
🏢 Qantas Airways
📍 Victoria
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