23 Sep
|
Campbelltown City Council NSW
|
Campbelltown
23 Sep
Campbelltown City Council NSW
Campbelltown
You’ll lead service discovery, identify opportunities to reduce customer effort and redesign end-to-end journeys, processes and service experiences.
Key responsibilities
- Working closely with the Customer Experience Program Manager, you will translate CX strategy, customer insights and service data into practical service improvements.
- Partnering with service owners, operational teams and key stakeholders, you will guide service design and implementation activities from discovery through to delivery and embed sustainable improvements across Council.
What you need
- Tertiary qualifications in Business, Data, Communications, Marketing, UX Design or equivalent extensive work experience.
- Demonstrated experience in establishing service design.
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📌 Customer Improvement Partner (Campbelltown)
🏢 Campbelltown City Council NSW
📍 Campbelltown