Company: ReadySet Insurance
Reports to: Executive Director
Location: Sydney CBD
Employment Type: Full Time
About ReadySet Insurance
ReadySet Insurance is a fast-growing Australian travel insurance brand built on a simple promise, care, transparency and speed when customers need us most .
We combine strong underwriting expertise with a customer-first mindset to deliver simple, reliable travel insurance products for Australian travellers. As a startup, every team member plays a meaningful role in shaping our customer experience and growth journey.
Role Purpose
The Call Centre Sales & Service Consultant is responsible for delivering exceptional customer service while driving compliant sales outcomes.
You will manage inbound enquiries, assist customers with quotes and policy purchases, support policy servicing requests, and represent the ReadySet brand with professionalism and empathy at every interaction.
This role requires a balance of sales capability, compliance awareness, and genuine care for customers.
Key Responsibilities
Handle inbound sales enquiries via phone, email & Live Chat
Convert enquiries into policy sales in line with compliance obligations
Clearly explain product benefits, limits, excesses and key exclusions
Assist customers with completing quotes and purchases
Customer Service & Policy Support
Manage policy amendments, cancellations and documentation requests
Provide support relating to cover questions pre and post purchase
Assist customers with navigating online portals
Ensure all documentation is issued accurately and promptly
Compliance & Risk Management
Adhere to ASIC regulatory requirements and internal compliance frameworks
Ensure accurate disclosure of pre-existing medical conditions
Follow sales scripts and disclosure processes
Maintain accurate file notes in CRM
Escalate complaints in line with RG 271 requirements
Brand & Customer Experience
Deliver service aligned with ReadySet values:
Care: Show empathy and active listening
Transparency: Provide explicit and honest information
Speed: Respond efficiently and proactively
Support review and feedback initiatives
Contribute ideas to improve customer journeys and processes
Performance Metrics
Conversion rate
Quality Assurance score
Call handling time & service levels
Compliance adherence
Online Customer Reviews.
About You
Experience
1 to 3+ years in call centre sales or service and/or financial services
Insurance or travel industry experience highly regarded
Strong understanding of regulated sales environments preferred
Skills & Attributes
Confident communicator with strong listening skills
Natural relationship builder
High attention to detail
Resilient and performance-driven
Thrives in a fast-paced startup environment
Why Join ReadySet?
Join a growing Australian startup at an exciting stage
Real career progression opportunities
Collaborative team culture
Ability to influence process and customer experience
#J-18808-Ljbffr
📌 Call Centre Sales & Service Consultant (Sydney)
🏢 360 Underwriting Solutions
📍 Sydney
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