Senior Dental Receptionist/Patient Care Coordinator

This is a senior front-of-house position for someone who combines exceptional patient care with strong organisational and staff-management skills. You will play an important role in guiding patients through their treatment journey, supporting the clinical team and maintaining the high level of service for which DR Dental is known.

Key responsibilities

Deliver a warm, professional and highly personalised patient experience

Confidently discuss treatment plans, appointments, fees and payment arrangements with patients

Help patients understand the value, benefits and sequencing of their recommended treatment

Manage the appointment book effectively to support productivity and continuity of care

Oversee day-to-day front-office systems and workflow

Assist with staff coordination, communication and the implementation of practice systems

Manage patient enquiries and concerns with maturity, empathy and discretion

Maintain accurate patient records and administrative processes within Dental4Windows

About you

Significant experience in dental reception and dental treatment coordination

Solid working knowledge of Dental4Windows (D4W)





The confidence and sensitivity to discuss treatment costs and financial arrangements

Excellent communication and relationship-building skills

A calm, mature and solutions-focused approach

Strong organisational skills and attention to detail

An understanding of the difference between simply providing a service and creating genuine value for patients

About us

DR Dental is a long-established South Yarra practice providing comprehensive cosmetic, reconstructive, general and preventive dental care. Our approach centres on professional diagnosis, patient education, advanced technology, and long-term relationships. We take the time to help patients understand their dental health and make informed treatment decisions.

A senior and valued position within an established practice

The opportunity to contribute to practice development

A supportive and clinically experienced team

High-quality patients who value comprehensive care

An attractive salary package reflecting the successful applicant's experience and capabilities

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📌 Senior Dental Receptionist/Patient Care Coordinator (Melbourne)
🏢 DR Dental South Yarra
📍 Melbourne