Customer Service Officer
Location: Grafton
Full time hours, Monday - Friday
Duration: ASAP start

We are partnering with a prominent NSW Government Department seeking a motivated Customer Service Officer to join their fast-paced contact centre team. In this role, you’ll play a key part in delivering high-quality customer support and administrative services to internal and external stakeholders.

Your day to day:

- Handling a high volume of inbound calls and providing accurate, timely support to customers
- Responding to complex enquiries and assisting customers with account access, and system-related issues via phone, live chat, and online channels
- Providing clear, patient, and professional guidance to resolve customer queries efficientlyAccurately processing transactions and updating customer information across internal systems




- Working collaboratively within a team workplace to support service delivery and continuous improvement

About You:

- Demonstrated experience working in a fast-paced contact centre, customer service, or administration environment.
- Strong communication and problem-solving skills with a customer-focused approach.
- Ability to manage multiple systems and competing priorities simultaneously.
- High attention to detail and ability to follow processes and procedures accurately.
- Experience working towards KPIs and service delivery targets.
- A collaborative team player with a positive attitude and willingness to learn.

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📌 Customer Service Officer (Grafton)
🏢 Talent Connect Australia
📍 Grafton