Seagrass Boutique Hospitality Group are looking for experienced Central Reservations Agents to join our central reservations team in Rhodes .

Working directly with the Central Reservations Manager, you will be responsible all reservations for Sydney based steak house restaurants - The Meat & Wine Co and 6 Head . Being the first point of contact with our guests, our agents should want to make apositive impact on the people you interact with, leaving them with a memorable first impression.

Key tasks:

- Ensuring all reservations are handled promptly and recorded accurately and provide efficient and professional service to all guests
- Maintain a thorough knowledge of all stores and promotions
- Maintaining brand knowledge and current with restaurant operational requirements in relation to reservations management ie, seating times, minimum spends etc
- Provide exceptional customer service and communication. Listening to guests in order to understand their needs and offer tailored options for reservations,
- Respond to all guest feedback




- Be knowledgeable of the brand loyalty program and provide appropriate benefits to our current and future members.

Advantages include:

- Employee discounts over 3 brands
- A training program dedicated to developing our team and giving them the best opportunities to succeed
- Potential career progression with a national company
- Support from an experienced dedicated team

What we are looking for:

- A Team player with high level of initiative and the ability to work autonomously
- Previous reservations management experience within restaurant essential.
- Proficient computer knowledge and skill essential, i.e., Microsoft Word/excel, email. Specific experience with other computer systems is preferred including; Seven Rooms, Phone Systems, Google Drive, POS, time & attendance, online training.
- Excellent communication, attention to detail, administration and time management skills
- 7-day availability, though the regular roster will likely be Fridays, Saturdays and Sundays.

Working hours:

- Fridays: 11am - 9pm
- Saturdays: 11am - 9pm
- Sundays: 12pm - 9pm

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📌 Central Reservations Agent (Sydney)
🏢 The Meat and Wine
📍 Sydney