Health and Aged Care Professionals - Macquarie Park NSW
$70,000 - $80,000 a year
Full time
Hybrid
Location: Macquarie Park, Sydney NSW
Salary: $70 000 - $75000 + superannuation + bonus
Employment: Permanent, full-time
Work-life balance: 1 day working from home
Advantages
- Annual bonus
- One day working from home
- On-site parking available
- Professional development opportunities
- Employee wellness initiatives
- Established and growing Customer Service team
About the company
Join an established global medical device company with an extensive portfolio supporting healthcare professionals and patients across a broad range of clinical settings.
With a strong focus on medical innovation, quality and customer care, the organisation has an established Australian presence and offers employees the opportunity to build their careers within a growing medical technology business.
About the opportunity
As a Customer Service Representative, you will manage customer enquiries and orders across a broad and varied medical device portfolio, providing responsive and solutions-focused support.
You will take ownership of the customer journey from initial enquiry through to resolution, managing quotes, orders, back orders, credits, warranties, repairs and product-related enquiries.
Working closely with Sales, Warehouse and Operations, you will play an important role in delivering an efficient and positive customer experience.
Duties
- Process customer quotes and orders
- Manage customer enquiries end-to-end
- Resolve complaints through to completion
- Manage warranties and faulty products
- Coordinate product repair requests
- Liaise with Sales and Warehouse
- Maintain accurate customer records
- Prepare Excel reports and databases
Skills and Experience
- Medical device or Medtech industry experience
- Established phone-based customer service experience
- Demonstrated career stability
- Strong Excel and systems skills
- SAP experience will be highly regarded.
Culture
Collaborative, customer-focused and solutions-driven environment offering stability, development and genuine opportunities for internal career progression.
#J-18808-Ljbffr
📌 Customer Service Representative - Medical DevicesNew (Sydney)
🏢 Health and Aged Care Professionals
📍 Sydney
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.