We're looking for a motivated junior IT professional to join our team across Banks Benchtops — growing Queensland-based stonemasonry businesses sharing a fast-paced, multi-site IT environment.

Based at our Arundel (Gold Coast) office, you'll work directly alongside the IT Manager to keep day-to-day operations running smoothly while getting genuine exposure to a broad range of systems, infrastructure projects, and business integrations. AI tools are increasingly central to how we work, and this role will actively contribute to how we adopt and integrate them. This is a hands-on role that will grow with you.

What You'll Do

Provide first and second-level IT support to staff across our five sites (Arundel, Brendale, Archerfield, Rocklea)

Set up, configure, and troubleshoot Windows PCs, laptops, iOS devices, and printers

Support and maintain our Microsoft 365 environment (Exchange Online, SharePoint, Teams, OneDrive)

Assist with device management via Zoho Endpoint Central MDM

Help manage user accounts, access controls, and onboarding/offboarding in Entra ID

Assist with monitoring email security, responding to phishing reports, and managing quarantine queues

Contribute to IT projects including CRM integrations, workflow automation, and SharePoint development

Assist in evaluating, deploying, and supporting AI tools and assistants across the business

Help research and test AI integrations that improve team productivity and automate repetitive workflows

Maintain IT documentation, asset registers, and support tickets

Liaise with vendors and third-party support contacts as required

Support and troubleshoot hardware and software across desktops, laptops, and mobile devices

Assist users remotely, resolving issues efficiently without always being on-site

Provide support and gain exposure to CRM platforms (HubSpot, Cin7, Salesforce,



or similar)

Support networking and server infrastructure as required

Provide support for industry software such as AutoCAD, SECAD, or similar design/manufacturing tools

What We’re Looking For

A genuine interest in IT — whether from study, self-teaching, or hands-on experience

Minimum 1-2 years of practical IT experience required

Solid understanding of Windows operating systems and Microsoft 365 basics

Experience with Microsoft 365 administration (Exchange, SharePoint, Entra ID)

Hands-on experience with AI tools — LLMs, AI assistants, prompt engineering, or local AI deployments (e.g. Ollama, OpenAI API, Claude)

Robust communication skills and a customer-first attitude when supporting staff

Ability to work independently and manage competing priorities

Eagerness to learn and take on new challenges

Full working rights in Australia

Desirable (not required):

Familiarity with mobile device management (MDM) platforms

Exposure to Power Automate, SharePoint, or similar tools

Understanding of email security concepts (SPF, DKIM, DMARC)

Any experience with HubSpot, Xero, or ERP/CRM systems

Interest in agentic AI workflows, automation, or integrating AI into business processes

Familiarity or experience working in a construction or manufacturing company

Relevant IT qualifications (Industry Certificates or equivalent)

What We Offer

A real IT role with genuine variety — no two days are the same

Direct mentorship from an experienced IT Manager across a broad tech stack

Exposure to Microsoft 365, cloud infrastructure, CRM platforms, Power Automate, AI tools, and more

Supportive team culture across a well-established, privately owned business group

Opportunity to grow into a senior IT role as the business scales

Gold Coast-based role — Arundel office with occasional site travel

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📌 IT Support Officer (City of Gold Coast)
🏢 Banks Benchtops
📍 City of Gold Coast