Customer Loyalty & Customer Experience Consultant

Customer Loyalty & Experience Consultant

Downtown Toyota | Morningside

Full Time | $65,000–$75,000

Love customers, but also love spotting an opportunity?

We’re looking for someone who can build genuine relationships with our customers while helping us strengthen loyalty, retention and future vehicle sales opportunities.

This is not a traditional reception role.

As our Customer Loyalty & Experience Consultant , you’ll spend your day talking with customers across the dealership, particularly those visiting our Service department, understanding their needs, identifying Toyota Exchange opportunities and helping ensure every interaction with Downtown Toyota is memorable.

You’ll work closely with our Sales, Service and Customer Experience teams, following up customers, managing opportunities and helping turn great conversations into long-term relationships.

What you’ll be doing

- Proactively meeting and engaging customers throughout the dealership

- Building relationships with customers visiting our Service department

- Identifying and presenting Toyota Exchange (TEX) opportunities

- Following up customer and sales opportunities and helping move them towards an appointment

- Working with the Sales team to ensure opportunities don’t get missed

- Creating personalised customer experiences through our Business Class and Dream Weaving initiatives

- Supporting customers who have concerns and helping find positive resolutions

- Maintaining accurate customer information and follow-up records

- Tracking customer activity, appointments and conversion results





- Providing reception support during breaks and leave when required

The position description also specifically calls for a strong discipline around follow-up, CRM capability, empathy, customer-first thinking and strong communication skills.

Who we’re looking for

You don’t necessarily need automotive experience.

You might currently work in hospitality, hotels, premium retail, customer service, membership, property, reception or sales and be ready for something different.

What matters most is that you:

- genuinely enjoy talking to people

- are comfortable approaching customers rather than waiting for them to approach you

- can quickly build rapport with different personalities

- are confident following up customers by phone and email

- have a little commercial instinct — you notice opportunities and act on them

- stay calm and professional when a customer is unhappy

- are organised and disciplined with follow-up

- enjoy working with targets and seeing the results of your efforts

- are comfortable learning recent systems and technology

Why Downtown Toyota?

You’ll join a dealership that wants customer experience to be more than just a survey score.

We want someone who can help us create experiences customers remember, strengthen relationships and find new ways to keep customers connected with Downtown Toyota.

We offer a permanent full-time role, ongoing training and development, employee benefits and the opportunity to genuinely influence how we deliver customer experience.

If you’re outgoing, commercially aware and naturally good with people, we’d love to hear from you.

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📌 Customer Loyalty & Customer Experience Consultant (Brisbane City)
🏢 Downtown Toyota
📍 Brisbane City