Are you looking to kick-start your career with a purpose-driven business that's genuinely making a difference in people's lives?

Our client is a well-established provider of essential support services to vulnerable communities across Australia, backed by a for-purpose investment group. Their mission is simple: helping people live healthier, more independent lives.

They're now looking for a Customer Experience Specialist to join their growing Client Engagement team. This is a fantastic entry-level opportunity for someone who wants more than "just a job" — with genuine pathways to progress into other areas of the business as you grow.

What you'll be doing

- Engaging with clients, their families and support networks via phone, email and SMS
- Guiding new clients through onboarding and supporting existing clients through renewals
- Building rapport with external stakeholders to generate referrals
- Coordinating with internal teams to help clients access the support and services they need
- Keeping accurate, detailed records in a CRM system
- Hitting individual and team targets while contributing to a supportive, high-performing culture

Are you looking to kick-start your career with a purpose-driven business that's genuinely making a difference in people's lives?

Our client is a well-established provider of essential support services to vulnerable communities across Australia, backed by a for-purpose investment group. Their mission is simple: helping people live healthier, more independent lives.

They're now looking for a Customer Experience Specialist to join their growing Client Engagement team. This is a fantastic entry-level opportunity for someone who wants more than "just a job" — with genuine pathways to progress into other areas of the business as you grow.

What you'll be doing

- Engaging with clients, their families and support networks via phone, email and SMS




- Guiding new clients through onboarding and supporting existing clients through renewals
- Building rapport with external stakeholders to generate referrals
- Coordinating with internal teams to help clients access the support and services they need
- Keeping accurate, detailed records in a CRM system
- Hitting individual and team targets while contributing to a supportive, high-performing culture

What you'll bring

- A confident phone manner and genuine people skills — you build rapport easily
- Solid written and verbal communication with great attention to detail
- Drive to hit targets and a positive attitude toward a fast-paced, high-growth environment
- Solid organisation and time management skills
- Comfort working independently as part of a close-knit team
- Previous contact centre, sales or customer service experience is a bonus — but not essential
- An interest in the community services, health or aged care sectors is highly regarded

No prior industry experience? No problem. This role is all about attitude, critical thinking and a willingness to learn — full training and support provided.

Please note: this role requires a Working with Vulnerable People / relevant screening check (details provided at application stage).

What's in it for you

- $62,600 + Super, with genuine opportunities to grow your salary as you grow your skills
- Flexible working — 3 days in the office, 2 days from home
- Real career progression — move vertically or explore other areas of the business as you develop
- Complimentary lunch and staff discounts
- Regular team social events
- Access to an Employee Assistance Program and genuine investment in your wellbeing
- Be part of a collaborative, values-driven team doing work that actually matters

This is your chance to launch a career with real purpose and real progression. If you're switched on, motivated, and ready to learn — we want to hear from you.

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📌 Customer Experience Specialist (Canada Bay)
🏢 Sharp & Carter
📍 Canada Bay