Real Community Services – Browns Plains QLD

An opportunity has become available to step into an established caseload while contributing to a growing and supportive team.

At Real Community Services, we are guided by our values of diligence, respect and innovation, and work alongside people with disability, their families and supports to deliver practical and thoughtful services within their communities.

About the Role

As a Support Facilitator, you will work closely with individuals, teams and families across the Brisbane – Gold Coast region to facilitate supports, navigate the National Disability Insurance Scheme (NDIS), and ensure services are responsive and aligned with individual needs.

This is a full time Hybrid role with flexible WFH options.

Key Responsibilities

- Manage an established caseload with professionalism and care
- Work alongside participants and families to understand needs and priorities
- Facilitate services by implementing strong and consistent teams / individual supports
- Monitor National Disability Insurance Scheme plan utilisation
- Prepare progress and review reports ensuring timely service review and stakeholder collaboration prior to renewal of plan period
- Build strong relationships with stakeholders and providers
- Maintain accurate and compliant documentation in our CRM and associated industry compliance portals (such as for example NDIS Commission Reporting)

About You

You bring empathy, professionalism and strong organisational capability, with confidence working independently and as part of a team.





- Experience in disability services, support coordination/facilitation or case management
- Strong working knowledge of the National Disability Insurance Scheme framework, including Supported Independent Living (SIL), Specialist Disability Accommodation, activities of daily living supports and community access. An understanding of the complex nature and responsibilities of a SIL Provider and strengthening of team supports
- Experience supporting individuals with complex needs
- Excellent communication and relationship skills with a clear, problem solving approach and can do attitude
- Highly efficient and proactive administrative skills with the ability to make productive use of short periods of time, manage multiple competing priorities, and complete documentation, emails, data entry and follow-up actions while managing incoming calls and stakeholder enquiries
- Minimum Certificate III in Individual Support, Community Services or equivalent qualification
- Current Blue Card (required)
- NDIS Worker Screening Clearance
- Unrestricted Current Driver's Licence

Why Join Real Community Services

We value people who take pride in their work, support each other, and approach challenges with practical thinking and care.

We offer

- Salary in line with Social, Community, Home Care and Disability Services Industry Award (SCHADS) as a Social and Community Services Employee Award Level 5.1
- A supportive and experienced team
- Opportunities to grow within the organisation
- Meaningful work within your local community

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