We are looking for an experienced and motivated service advisor to take responsibility for the day-to-day running of our busy European automotive workshop.

Our workshop specialises in the service, diagnostics and repair of European vehicles including BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, Land Rover and other prestige European makes.

This is a hands-on position suited to someone with strong automotive knowledge who can lead a team, manage workshop workflow, deal confidently with customers and take ownership of getting jobs completed properly and on time.

Service Advisor – European Automotive Workshop

We are looking for an experienced and motivated service advisor to take responsibility for the day-to-day running of our busy European automotive workshop.

Our workshop specialises in the service, diagnostics and repair of European vehicles including BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, Land Rover and other prestige European makes.

This is a hands-on position suited to someone with strong automotive knowledge who can lead a team, manage workshop workflow, deal confidently with customers and take ownership of getting jobs completed properly and on time.

About the Role

As Service advisor, you will oversee the daily operation of the workshop from vehicle arrival through to completion and collection.

Your responsibilities will include:

- Managing the daily workshop schedule and workflow
- Allocating work to technicians and apprentices
- Managing and supporting workshop staff
- Monitoring jobs throughout the day and keeping work progressing
- Liaising with customers and providing repair updates
- Preparing quotes and obtaining customer approvals
- Reviewing technician findings and recommended repairs
- Ordering parts and dealing with suppliers
- Ensuring jobs are accurately invoiced and all work performed is accounted for
- Managing vehicle completion times and customer expectations




- Carrying out quality-control checks and organising road tests
- Assisting technicians with technical and diagnostic issues when required
- Monitoring workshop productivity and efficiency
- Maintaining high standards of workmanship and reducing comebacks
- Managing customer concerns and resolving issues professionally
- Maintaining a clean, organised and protected workshop
- Working closely with the business owner to improve workshop performance

About You

We are looking for someone who:

- Has strong automotive mechanical knowledge
- Has experience as a Service advisor, Workshop Foreman or senior automotive technician
- Can confidently manage technicians and apprentices
- Is organised and able to manage multiple jobs at the same time
- Has strong customer service and communication skills
- Understands quoting, labour times, parts and invoicing
- Can identify problems early and find solutions
- Takes pride in workmanship and customer satisfaction
- Is comfortable taking responsibility and making day-to-day decisions
- Has a strong work ethic and leads by example
- Has a current Australian driver's licence

European vehicle experience is highly regarded, particularly experience with BMW, Mercedes-Benz, Audi, Volkswagen, Porsche and Land Rover.

What We Offer

- Full-time permanent position
- Competitive salary based on experience
- Established and growing European automotive business
- Modern workshop environment
- Quality diagnostic equipment and workshop systems
- Strong existing customer base
- Opportunity to manage and develop a workshop team
- Direct involvement with the owner of the business
- Long-term career opportunity for the right person

We are looking for someone who wants to lead the team and play an important role in the continued growth of our multi location business.

If you have strong automotive experience, enjoy leading people and are confident managing the complete day-to-day operation of a busy workshop, we would like to hear from you.

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📌 SERVICE ADVISOR (Newcastle City Council)
🏢 Euromaster Autohaus Newcastle
📍 Newcastle City Council