Full time or Part time Receptionist and Laser technician (Dermatology)

Hunter Coast Dermatology and Laser – Charlestown NSW

Medical Administration Officer & Laser Technician

Full time preferred | Charlestown

We are growing! Hunter Coast Dermatology & Laser (HCDL) is seeking an enthusiastic and highly organised Medical Administration Officer and Laser Technician to join our wonderful team in a combined clinical and administrative role.

HCDL is a premium dermatology and laser practice located in Charlestown. You will work alongside an innovative and energetic team of dermatologists, nurses, dermal therapists, laser technicians and administrative staff.

Our practice provides a comprehensive range of high-quality, evidence-based medical and surgical dermatology services, together with advanced laser and aesthetic treatments.

This varied position is ideal for someone who enjoys both patient-facing clinical work and medical administration. Previous laser or medical reception training is not essential, as comprehensive training will be provided; however, relevant prior experience will be highly valued.

Key responsibilities
Medical administration and reception

- Provide qualified, welcoming and compassionate service to patients.

- Perform day-to-day reception and administrative duties.

- Manage patient bookings, telephone calls, emails, referrals and clinical correspondence.

- Maintain accurate and confidential patient records.

- Ensure patients are fully informed about fees, payment terms and financial consent.

- Process patient accounts, Medicare claims, EFTPOS transactions,



receipts and daily reconciliations.

- Assist with patient enquiries and complaints in a professional and timely manner.

- Coordinate access to patient results, reports and clinical information.

- Respond proactively to changes in consulting schedules and practitioner requirements.

- Liaise with practitioners, nurses, referrers, suppliers and other external providers.

- Help maintain an orderly, efficient and professional practice environment.

- Follow all practice policies relating to privacy, infection control, workplace safety and risk management.

Laser and patient-care responsibilities

- Provide a professional and reassuring experience for patients undergoing laser and aesthetic treatments.

- Assist with patient preparation, clinical photography and treatment documentation.

- Undertake approved laser and skin treatments following completion of the required training and competency assessments.

- Follow dermatologist-directed treatment plans, clinical protocols and laser-safety procedures.

- Provide patients with appropriate pre-treatment and post-treatment instructions.

- Maintain accurate treatment records and monitor patients throughout their appointments.

- Prepare,



clean and restock treatment rooms between patients.

- Assist with equipment checks, cleaning and routine maintenance requirements.

- Work collaboratively with dermatologists, nurses and dermal therapists to support safe, consistent patient care.

- Assist with monitoring and ordering clinical and medical stock.

- Identify and promptly escalation clinical concerns to the appropriate practitioner.

About you

We are looking for someone who:

- Is interested in developing skills in medical administration, dermatology and laser treatments.

- Is willing to complete comprehensive training and competency assessments.

- Has excellent communication, organisation and attention to detail.

- Is warm, professional and comfortable supporting patients throughout their treatment journey.

- Can balance clinical and administrative responsibilities in a busy environment.

- Works well within a multidisciplinary team and has a proactive, flexible “can-do” attitude.

- Understands the importance of patient confidentiality, clinical safety and exceptional service.

- Is confident using—or willing to learn—EFTPOS systems, Medicare claiming, electronic patient records, email and general computer applications.

- Is available for some Saturday work when required.

Previous experience or training in medical reception, healthcare administration, nursing, dermal therapy, skin treatments or laser services would be highly regarded but is not essential . Comprehensive on-the-job training will be provided to the right candidate.

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📌 Full time or Part time Receptionist and Laser technician (Dermatology) (Maitland)
🏢 Hunter Coast Dermatology and Laser
📍 Maitland