The purpose of the Maintenance Co-ordinator position is to lead the maintenance team to optimal outcomes for the business. The Maintenance Team Leader must ensure a smooth handover, post-handover and structural warranty experience for the client whilst ensuring business values and principles are upheld.

Key responsibilities

- Preparing handover items such as certificates, warranties, keys, remotes, gift
- Preparing documentation to handover to clients
- Attending handovers, ensuring home is well presented
- Sending email to client with information on how to access their documents and book in the 90-day maintenance inspection
- Scheduling 90-day maintenance inspections between the client and the Maintenance Supervisor
- Qualifying and scheduling appointments for suppliers and trades as required, providing accurate information and instructions
- Scheduling maintenance days between the client, contractors and the Maintenance Supervisor




- Responding to client emails in an effective mannerLiaising with contractors and suppliers to ensure all maintenance matters are resolved in a prompt manner

About you

- Strong understanding of the building process
- 1-2 years experience in a customer service role
- Strong time management and prioritizing skills
- Excellent attention to detail
- Self-motivated with positive attitude to getting things done, proactive and take initiative
- Ability to operate autonomously whilst being a team player
- Ability to adapt and communicate effectively with a range of stakeholders, clients and own team
- Ability to deal with conflict and regular client interactions
- Immaculate organisational skills with ability to manage multiple tasks, projects, administration, actioning and follow through
- Ability to build and maintain relationships, create trust, boost credibility, and nurture relationships with different types of stakeholders

About us

Arli Homes operates across three brands: Arli Homes, Lumi Homes, and Nido Homes.

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📌 Maintenance Co-ordinator (Melbourne)
🏢 Arli Homes
📍 Melbourne