Classic Embroidery & Ringers Western is looking for an organised, friendly and proactive Administration Assistant to join our team in Helensvale. This is a varied, office-based position combining general administration, customer service and order support. You'll communicate with customers face-to-face, over the phone and by email while helping ensure orders move smoothly through our embroidery and garment-decoration processes.

Key responsibilities

- Providing friendly and professional customer service in person, by phone and via email
- Responding to customer enquiries and providing order updates
- Processing orders and maintaining accurate customer and product information
- Assisting with quotes, invoices and general accounts administration
- Coordinating with the production team to support workflow and order deadlines
- Managing data entry, filing and general office administration
- Using Xero, NetSuite, Gorgias, Peoplevox, Gmail and Microsoft Office
- Assisting with heat press and embroidery-related tasks when required
- Maintaining a welcoming, organised and professional office environment

About you

- Previous experience in administration,



customer service or a similar office-based role
- Confident and professional face-to-face communication skills
- Strong attention to detail and accurate data-entry skills
- Excellent organisation and time-management abilities
- Confidence learning and working across multiple systems
- Proficiency with Gmail and Microsoft Office
- A positive, practical attitude and willingness to assist the wider team
- Ability to manage competing priorities in a busy workplace
- Experience using Xero, NetSuite, Gorgias or Peoplevox would be advantageous but is not essential
- Previous experience with embroidery, garment decoration or heat-press equipment will be highly regarded

About us

- Based in Helensvale, Gold Coast, offering embroidery and garment-decoration services.
- Consistent Monday-to-Friday hours
- Friendly and supportive team environment
- Varied role with exposure to administration, customer service and production
- Convenient on-site position in Helensvale
- Opportunity to build your knowledge of embroidery and garment decoration

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📌 Embroidery Administration Assistant (City of Gold Coast)
🏢 Ringers Western
📍 City of Gold Coast