Holiday Inn Parramatta boasts 181 modern contemporary accommodation rooms, 7 spacious function rooms along with restaurant Twenty One Fifty and lobby bar, located in the heart of Parramatta.

Holiday Inn Parramatta is part of IHG® Hotels & Resorts and is one of the world’s leading hotel companies, with hotels across more than 100 countries.

The moment a guest steps into our hotel, they walk into a genuinely memorable experience.Join our extraordinary team where we support your personal growth and well being and will be a valued member of an inspirational team.

Duty Manager

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. Reporting to the Front Office Manager, you will oversee daily operations, ensuring our high standards of service are consistently met. You will lead a talented team, handle guest inquiries, and resolve any issues that arise.

Join our extraordinary team where we support your personal growth and well being and will be a valued member of an inspirational team. The Hotel Duty Manager is dedicated to providing a memorable experience and create that connection with our guests, at every stage of their stay.

In this role you will:

- Manage and support the Front Office Team ensuring that guest expectations are met.
- Manage the hotel operation in the absence of the General Manager.
- Lead by example when attending to guest requests.




- Take initiative to ensure that interactions with our guests are positive and productive.
- Handle guest requests, inquiries and complaints professionally and promptly.
- Ensure that procedures relating to Front Office are completed in line with agreed standards
- Oversee and coordinate all arrivals and departures including special guests and VIP's.
- Assist with check-in and check-out of guests, ensuring all procedures are adhered to.
- Being responsible for the health and safety of all patrons, guests and staff members.

Qualifications and requirements

- Minimum 1 year experience as a Duty Manager or similar role
- A passion for delivering exceptional guest service with a positive and professional attitude
- Excellent communication, attention to detail, problem-solving, and leadership skills
- High level of computer literacy –Excel and Opera experience
- RSA and First Aid qualifications or be willing to obtain
- Be available for a variety of shifts over 7 days availability, 7am-3pm, 3pm-11pm.

You must live in Australia and have permanent work rights.

Employee Advantages

- Paid birthday leave
- global IHG employee discount program
- complimentary meals on shift
- positive working environment
- development opportunities and career progression.
- Close to public transport
- on site parking available.

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📌 Duty Manager (Parramatta)
🏢 Holiday Inn
📍 Parramatta