Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates 6 Hotels including PARKROYAL Darling Harbour, conveniently located in the Sydney CBD. The Hotel features 341 guest accommodation rooms, 7 meeting spaces, our Barkers Restaurant and ABODE Bistro Bar. PARKROYAL Darling Harbour is the best choice amongst Sydney Darling Harbour Hotels to develop your career.
We are seeking an experienced Duty Manager to join our team. This role will report to the Front Office Manager and is responsible for assisting in leading the Front Office and Concierge teams.
This is a great opportunity to work within a solid, collaborative team and develop your career in a supportive and fun environment.
- Attractive salary package
- Hotel discounts through our Global Alliance Program - Discovery
- 50% off food and beverages at the Hotel's restaurant, ABODE Bistro Bar
- Discounted accommodation with Pan Pacific Hotels Group properties, worldwide
- Ongoing learning and development through our learning experience platform
- Complimentary hot meal whilst on shift
- Dedicated Employee Assistance Program and discounted BUPA Health Cover
- Reward and Recognition Program
The successful candidate will:
- Lead check-in, checkout experience with the Front Office team
- Lead the Front Office & Concierge team in enrolment of hotel loyalty program
- Effectively communicate with all other departments including maintaining the daily reports, and leading the operation briefings for the team
- Ensure a memorable experience for all guests, making everyone feel welcome and valued
- Bringing energy and "can do" attitude to the Lobby and team
- Adhering to and championing procedures and quality standards
Ideally you will have:
- Previous experience with Opera
- 1 years experience in a similar role within a 4-5 star property
- Strong interpersonal skills
- The ability to easily build rapport with team members and guests is essential
- Responsible Service of Alcohol NSW certificate is essential
- Flexibility to work various shifts, including weekends and holidays
Everything we do at PARKROYAL Hotels & Resorts, that can be seen by our guests and behind the scenes, is from the high-quality service that our people provide. We are proud to be an equal opportunity employer, enabling you to feel empowered to realise your full potential. We find joy in ensuring that the best in us, brings out the best in you.
We are proud to be an equal opportunity employer, enabling you to feel empowered to realise your full potential. We find joy in ensuring that the best in us, brings out the best in you.