Job Type: Permanent position | Full time position

Job Description

UTOPIA SUITES MANAGEMENT PTY LTD Reporting directly to the General Manager, the Hotel Service Manager will be responsible for planning, supervising and coordinating Kooii Apartments' hotel service operations. The position oversees the Housekeeping Manager and Front Office Manager and works closely with both departments to ensure that rooms, common areas, reception services and guest-facing operations meet Kooii Apartments' service and presentation standards.

This is a hands-on management position requiring flexibility to work across a rotating roster, including late shifts, weekends and public holidays when required.

Benefits

- A permanent, full-time management position in a centrally located Fortitude Valley property.
- Responsibility for leading Kooii Apartments' Hotel Services division.
- The opportunity to oversee both housekeeping and front-office service delivery.
- A professional and supportive working environment.
- Competitive remuneration based on qualifications and experience.

Task & responsibilities

- Plan, supervise and coordinate the day-to-day activities of the Hotel Services division.
- Oversee the Housekeeping Manager and Front Office Manager and ensure that departmental activities are properly coordinated.
- Determine operational and staffing requirements in consultation with the Housekeeping Manager and Front Office Manager.
- Review staff rosters, shift allocations and operational priorities to ensure adequate service coverage.
- Establish and monitor procedures and service standards for housekeeping, front-office and other accommodation services.
- Inspect guest apartments, common areas and back-of-house facilities to ensure that required cleanliness, presentation, safety and housekeeping standards are consistently maintained.
- Coordinate room availability and readiness with the Housekeeping Manager and Front Office Manager, particularly during busy periods and high guest turnover.
- Monitor guest arrivals, departures, special requests and service requirements to support a smooth and professional guest experience.




- Provide operational direction and support to the Housekeeping Manager, Front Office Manager, supervisors and other hotel service employees.
- Monitor employee performance and ensure that staff receive appropriate induction, instruction, training and feedback.
- Consult with employees and departmental managers to address workplace concerns and resolve operational or service-delivery issues.
- Explain and enforce workplace health and safety requirements, hygiene procedures, security protocols and company policies.
- Respond professionally to escalated guest enquiries, requests and complaints and ensure appropriate corrective action is taken.
- Investigate recurring service issues and recommend improvements to operational procedures, staff deployment and guest-service standards.
- Liaise with the Property Manager regarding maintenance issues, defects, repairs, security concerns and matters affecting apartment readiness or guest safety.
- Coordinate with Business Services, including Accounts, Sales and Business Development/Purchasing, regarding operational requirements, bookings, supplies and service priorities.
- Monitor linen, amenities, cleaning materials and hotel service supplies and coordinate purchasing requirements with the relevant department.
- Review departmental reports, inspection records, guest feedback, incident reports and other operational documentation.
- Prepare regular reports for the General Manager concerning hotel service performance, staffing, guest concerns and operational improvements.

- Assist with front-office, housekeeping or other hotel service operations when required to maintain continuity of service.

Qualification & experience The successful applicant must have:

- An AQF Associate Degree, Advanced Diploma or Diploma in hospitality management, hotel management or a closely related discipline,



together with at least one year of relevant experience in hotel or accommodation services; or
- At least three years of relevant hotel or accommodation-services experience where the applicant does not hold a relevant qualification.

The successful applicant will also demonstrate:

- Experience supervising or coordinating hotel service employees and operations.
- Experience working across housekeeping, accommodation services or front-office operations.
- Broad knowledge of commercial housekeeping standards, room-inspection procedures, hygiene requirements and accommodation presentation standards.
- An understanding of front-office operations, guest-service procedures and coordination between reception and housekeeping departments.
- Experience preparing or reviewing rosters, allocating operational responsibilities and monitoring employee performance.
- Solid organisational, time-management and problem-solving abilities.
- Excellent attention to detail and a commitment to maintaining consistently high accommodation and guest-service standards.
- Professional presentation and a friendly, confident and guest-focused manner.
- Strong written and verbal communication skills.
- The ability to lead employees, manage competing operational priorities and remain calm when resolving guest or staffing issues.
- Availability to work a rotating roster, including late shifts, weekends and public holidays.

About Company

Kooii Apartments is a registered business name of Utopia Suites Management Pty Ltd and provides contemporary apartment accommodation in the heart of Fortitude Valley. As part of the Utopia Suites Management group, Kooii Apartments is committed to delivering high-quality accommodation, professional guest services and consistently excellent housekeeping and presentation standards. We are seeking an experienced and highly organised Hotel Service Manager to lead the Hotel Services division at Kooii Apartments and ensure the consistent delivery of high-quality accommodation, housekeeping and front-office services.

Work Type: Full time Salary: $

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📌 Hotel Service Manager (Brisbane City)
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📍 Brisbane City