Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting nearly 50 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

03/09/2026

02/10/2026

Full Time - Fixed Term

Upper Mt Gravatt

Employment Services

Job Description

About the Role…

As a Claims Officer, you will be responsible for collecting and collating all documentary evidence for outcome claims, you will be responsible for claim calculations and will work closely with job seekers and employers to identify barriers that may impact ongoing employment. You will establish effective support and intervention measures to ensure the job seekers longevity in employment and provide appropriate support to job seekers and employers playing a vital role in ensuring our jobseekers maintain their employment requirements over a 26 week period. You will quality check, collect and collate the required evidence to substantiate the outcome claim for submission, as well as negotiating wage subsidies ensuring at all times that outcomes meet specific documentary evidence guidelines while meeting organisational compliance.

This role is full time, fixed term until 30 June 2027 with the possibility of extension based in Upper Mount Gravatt





BUSY Perks…

- Competitive salary; Circa $77k+ Super + Bonus
- ACHIEVABLE and generous bonus incentive plans
- 3 additional paid annual leave days – Christmas closure
- Clear pathways for internal advancement
- Dedicated training budget for personal and professional growth
- BUSY Benefits program-Paid parental Leave, retaildiscountsand access to Fitness Passport
- Enjoy work that genuinelyimpactslives
- Employee Assistance Programwith Sonder Wellbeing App
- Work as part of a team whilst working autonomously with your clients!

Desired Skills and Experience

A bit about you...

- Strong attention to detail
- Desirable experience working with any sort of claims or contracts
- Excellent customer and client interpersonal skills
- Highly developed administrative and organisational skills
- Ability to obtain a Blue Card and National Police Check with no outcomes

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.

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📌 Claims Officer (Brisbane City)
🏢 BUSY At Work
📍 Brisbane City