OPPO is one of the world's leading smartphone brands, and we're growing our After Sales team in Australia.

We're looking for an experienced Customer Service Specialist to join our team in Macquarie Park. As part of our After Sales team, you'll play an key role in delivering exceptional customer experiences across repairs, warranty support and customer case management.

This role goes beyond day-to-day customer service. Along with supporting customers throughout their after-sales journey, you'll take ownership of more complex customer matters, working closely with our Repair Team, Call Centre, retail partners and HQ to deliver the best possible outcomes.

If you're looking for a role where you can combine excellent customer service with problem-solving, ownership and continuous improvement, we'd love to hear from you.

What you'll be doing:

Deliver outstanding customer service via phone, email and face-to-face interactions, supporting customers and retail partners with enquiries relating to repairs, warranties, returns and product support.

Manage repair requests, warranty claims and return enquiries, ensuring customers are kept informed throughout the process.

Take ownership of escalated customer complaints and complex after-sales cases, working towards fair, practical and timely resolutions.

Handle Fair Trading enquiries and Australian Consumer Law (ACL) related cases in accordance with company policies and Australian consumer legislation.

Work closely with our Repair Team, Call Centre and retail partners to ensure efficient case management and a seamless customer experience.

Liaise with HQ regarding escalated cases, reporting, policy clarification and complex case resolutions.





Develop and maintain strong product and after-sales knowledge to confidently support customers and business partners.

What we're looking for:

Previous experience in customer service, after-sales support or service centre operations, preferably within the consumer electronics, telecommunications or retail industry.

Excellent communication skills with the ability to build rapport and manage customer expectations.

A customer-first mindset, with the confidence to handle challenging customer situations professionally.

Strong problem-solving skills and sound judgement when resolving customer issues.

Familiarity with mobile phones, consumer electronics or the telecommunications industry.

Experience handling Fair Trading enquiries, Australian Consumer Law (ACL) related cases or customer dispute resolution will be highly regarded.

Experience working collaboratively with repair teams, retail partners, outsourced service providers and regional stakeholders.

Mandarin language skills are desirable, but not essential.

We're looking for someone who enjoys helping people, stays calm under pressure, and is confident handling more complex customer situations.

What's in it for you:

- A collaborative, progressive team culture where your ideas are welcomed.
- Real learning and development opportunities we invest in our people.
- Team sports including badminton, basketball and soccer.
- Product discounts and free technical perks.
- Free onsite gym.
- The chance to be part of a globally recognised technology brand that's constantly evolving

About OPPO

OPPO is a global technology brand with a passion for innovation. From cutting-edge smartphones to smart devices, we're always pushing boundaries and we want people who share that drive.

To learn more visit:

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📌 Customer Service Specialist (Sydney)
🏢 OMC Electronics
📍 Sydney