The Business Centre (Newcastle Region) – Newcastle NSW

We are seeking a highly organised, proactive and digitally capable Client Services Coordinator to join our team on a 6-month contract , with the potential for the position to become permanent following the initial contract period.

About the role

This is a unique and varied role for someone who enjoys working with people, thrives in a fast-paced workplace and is equally comfortable providing exceptional customer service, coordinating client engagement activities, maintaining business systems, supporting marketing initiatives and providing high-level administration support. You will be the first point of contact for many of our clients and play an important role in ensuring a professional and seamless experience across all interactions with The Business Centre.

Key responsibilities

- Provide exceptional customer service and be the first point of contact for clients
- Maintain business systems
- Support marketing initiatives
- Manage multiple priorities while maintaining accuracy and attention to detail
- Update and manage websites using WordPress
- Create and edit marketing materials using Canva




- Use digital business systems and online collaboration tools

About you

- Previous experience in customer service, client services, business administration, office coordination, sales support, marketing support or a similar role
- Strong communication skills, with confidence engaging with clients by phone, email and in person
- Strong organisational and time-management skills
- The ability to work independently, take initiative and follow tasks through to completion
- A professional, positive and solutions-focused approach
- Excellent Microsoft 365 skills, including Outlook, Word, Teams and SharePoint
- Experience using CRM systems, preferably Zoho CRM
- Experience updating and managing websites using WordPress
- Experience creating and editing marketing materials using Canva
- Certificate III in Business Administration, Business, Marketing, Project Management or a related discipline; or demonstrated equivalent experience in a client services, business support, administration or coordination role

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📌 Client Services Coordinator (Newcastle City Council)
🏢 The Business Centre (Newcastle Region)
📍 Newcastle City Council