About 80% of your week is picking, packing and dispatching online orders. The other 20% is looking after the customers behind them: order changes, returns and refunds. You'll report to the Warehouse Manager and work in a small, close-knit team of 4.

Key responsibilities

Pick, pack and dispatch daily online orders accurately using scan-based picking.

Book couriers and print shipping labels so orders leave on time, every day.

Coordinate stock transfers with our Perth, Brisbane, Sydney and Melbourne stores to complete orders.

Receive and inspect returns, and put stock back to its correct bin location.

Keep the warehouse tidy and stock locations accurate.

Contact customers by email and phone about stock issues, delays and substitutions.

Handle order changes, such as address updates, size swaps and add-ons, before dispatch.

Process refund and exchange requests promptly and fairly.

About you

Experience in pick/pack, dispatch or ecommerce fulfilment.

Explicit, friendly written communication, because you'll be emailing customers most days.

Accurate and quick, and you notice when something's off.





Comfortable learning systems; Shopify or any inventory/WMS experience is a plus, and full training is provided.

Reliable, and happy being on your feet and lifting up to 20kg.

An interest in combat sports or training is a bonus, not a requirement.

$70,000 + super.

KPI bonuses for keeping fulfilment on time and accurate.

Cash bonuses when the business hits its growth targets.

Generous staff discount on combat sports equipment and apparel.

Monday–Thursday plus Saturday, with every Friday and Sunday off.

8am–4pm day shift, with flexibility on start time (7am–3pm also an option).

A small team where your work is visible, with room to grow as we expand in Perth.

About us

MMA Fight Store is Australia's leading combat sports retailer. We have four stores nationally and a busy online store shipping Boxing, Muay Thai, BJJ and MMA gear across Australia and overseas.

Every online order runs through our Perth warehouse in Malaga, and this role is what keeps it moving.

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📌 Online Order Fulfilment – Pick Pack & Customer Service (Perth)
🏢 Alliance MMA Australia
📍 Perth