Provide first-level technical support across hardware, software and user requests, working across phone, email, tickets and remote support. You'll troubleshoot issues through to resolution while providing a high level of customer service to users across the organization.

Our client is a well-established organization operating within the Not-For-Profit sector in Brisbane.

With a strong focus on supporting the community, the organization has a diverse workforce and a broad range of operational functions supported by its internal technology team.

Description

Responsibilities

- Provide first-level technical support to users, addressing IT issues and requests.
- Monitor and manage service desk tickets, ensuring timely resolution.
- Troubleshoot hardware and software problems to maintain system performance.
- Assist in setting up and configuring IT equipment for new users.
- Document resolutions and maintain accurate service records.




- Escalate complex issues to relevant technical teams when required.

Profile

A successful Service Desk Analyst should have:

- Minimum of 1 year experience in providing IT support in a professional environment.
- Solid troubleshooting and problem-solving skills.
- Knowledge of common hardware, software, and operating systems.
- Excellent communication skills to assist users effectively.
- The ability to manage and prioritize multiple tasks efficiently.
- Familiarity with service desk ticketing systems.
- A proactive approach to learning and adapting to new technologies.

Job Offer

What's on offer:

- Base Salary of $ 60,000 to $ 70,000 + Superannuation.
- Salary sacrifice options available.
- Permanent position in the Not-For-Profit space.
- Convenient location in Brisbane Northside.

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📌 Service Desk Analyst (Brisbane City)
🏢 Michael Page
📍 Brisbane City