Youth Support and Advocacy Service – Melbourne VIC

Applications close by 6 October 2026 COB

Full-time (76 hours per fortnight), Permanent

Early-career experience (2-5 years), internships, and practical placements are welcome.

Remuneration SCHCADS level 3 dependent on qualifications and experience + superannuation

5 Weeks Annual Leave

Up to $15,900 for living expenses + up to $2,600 towards meals and entertainment can be tax-free through NFP Salary Packaging

Build your ICT career. Make technology matter.

About us

Youth Support + Advocacy Service (YSAS) is one of Australia’s largest and most comprehensive, youth specific community service organisation that enables young people experiencing serious disadvantage to access the resources and support they require to lead healthy and fulfilling lives.

YSAS is a Child Safe organisation. We actively promote the safety and wellbeing of young people, and are committed to protecting young people from harm or abuse who come into contact with and/or access our service.

At YSAS we are committed to people of a diversity of backgrounds and identities being included, represented, and having the opportunity to participate equally in the life of our organisation and the communities in which we provide our services. We strive to create the conditions where people feel safe, enfranchised and valued. We value lived-living experience wisdom, insight, and knowledge.

About the position

The Junior ICT Officer provides friendly, responsive and reliable ICT support, helping YSAS staff use technology effectively to deliver services to young people and families. As part of the ICT team, the role provides first-line technical support, assists with user access, equipment management and technology projects, and contributes to a positive staff experience.



It offers an opportunity to build technical skills through hands-on experience, collaboration and continuous learning.

Key Selection Criteria

Demonstrates a positive, proactive attitude, strong work ethic and ability to work collaboratively while demonstrating behaviours that reflect YSAS values.

Approachable, patient and committed to providing responsive, skilled support to staff.

Practical knowledge of Windows devices, Microsoft 365 (Outlook, Teams and SharePoint), user accounts, MFA, basic networking and common ICT hardware

Ability to troubleshoot common ICT issues, follow procedures and escape appropriately when required.

Able to prioritise requests, follow through on tasks and accurately maintain service desk tickets, documentation and asset records.

Communicates clearly, welcomes feedback and demonstrates a genuine willingness to develop technical skills, with an understanding of cybersecurity, privacy and confidentiality.

What our young people request from our workers:

Young people across YSAS have spoken out and given feedback about the qualities that best describe a good YSAS worker:

“ A good worker takes the time to understand your interests and doesn’t treat everyone the same.”“Young people believe that a good YSAS worker is empathetic and good at actively listening in a non-judgmental way, is relatable, down-to-earth and able to build trust and rapport in a consistent manner”. “It takes time to trust someone,



but it’s worth it when you know they’ve got your back”. Young people have also raised that genuine human connection is an important quality, “being authentically human”, while having a holistic, flexible, and adaptable approach that considers the entire context of a young person’s life and their intersectionalities. “It’s about making sure workers don’t just tick boxes but genuinely want to see us thrive”

Regardless of where they are based or what position a worker has, everything we do at YSAS is about young people and their families.

For full details of the position, please view the POSITION DESCRIPTION below

Why work with us?

YSAS has a true commitment to flexible working, ensuring that individual, team and client needs are met

YSAS offers additional leave entitlements such as gender affirmation, ceremonial leave for Aboriginal and Torres Strait Islanders, fertility leave, blood donors leave, a generous Parental Leave Scheme and the ability to purchase additional leave.

Access to learning and development opportunities

Employee Assistance Program (EAP)

Please Note:

As part of our Employment screening process you will be required to undertake a National Criminal History check and have a current Working with Children Check.

You must have Australian work rights to apply for this position.

Further Enquiries

For a confidential discussion about the position, please contact Christopher Chen,ICT Manager, on ***regarding the Senior Practitioner, Recruitment Ref. Number – 065_2026.

YSAS is an equal opportunity employer, and we welcome applications from all sectors of the community.

YSAS has a zero tolerance for child abuse and is committed to the provision of a child-safe organisation.

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📌 ICT Officer (Melbourne)
🏢 Youth Support and Advocacy Service
📍 Melbourne