Customer Service & Administration Officer

Join One of the Sunshine Coast Most Trusted Plumbing Teams!

Customer Service & Administration Officer (Full-Time | Office-Based in Sunshine coast Are you a motivated administrator who thrives in a fast-paced trade environment?

Or perhaps you’ve worked as a scheduler, coordinator, or trades assistant and want to take your next career step into an office role with a reputable, long-standing plumbing company?

This is your opportunity to join a well-established Sunshine Coast plumbing business with more than 20 years of industry excellence .

We specialise in residential and commercial plumbing, including relining, drainage, hot water systems, and gas fitting , and we’re looking for someone with great communication skills and a strong eye for detail to help keep our operations running smoothly.

What You’ll Do

- Customer Communication: Be the friendly voice of our business – handle calls, emails, and inquiries with professionalism and confidence.

- Job Scheduling: Coordinate jobs, manage daily technician schedules, and ensure customers receive timely service.

- Admin Support: Maintain accurate records, assist with invoicing, and handle day-to-day office admin tasks.

- Problem Solving: Identify issues quickly, provide practical solutions, and support our plumbers with clear job information.





- Trade Understanding: Use your knowledge of plumbing or the trades to help streamline workflow and job allocation.

- Team Collaboration: Work closely with management, technicians, and clients to ensure exceptional service delivery.

What’s in It for You

- Stability & Growth: Join a respected Sunshine Coast plumbing company with two decades of proven success.

- Career Development: Ongoing training and pathways to grow within the business – we promote from within.

- Supportive Team Culture: Friendly, professional, and motivated team where your efforts are recognised.

- Modern Office Workplace: Convenient sunshine coast location with modern systems and strong operational support.

What We’re Looking For

- Experience in administration, scheduling, or coordination (trade or service industry preferred).

- Strong communication and organisational skills .

- Proficiency with scheduling or job management software (ServiceM8 highly regarded).

- Sunshine Coast area knowledge is highly preferred – you’ll be coordinating local technicians and understanding the geography helps!

- A positive attitude, strong initiative, and the ability to stay calm under pressure .

Ready to Join?

Any questions please give us a call on ***

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📌 Customer Service & Administration Officer (Coolum Beach)
🏢 Q PLUMBING AND DRAINS
📍 Coolum Beach