E-Commerce Customer Service and Order Support | 4x4 Accessories | Morayfield

Join Our Growing Team at OCAM 4x4 Accessories – Morayfield QLD 4506. Brand-new warehouse!

OCAM 4x4 Accessories is one of Australia’s leading suppliers of premium 4x4 parts and accessories — from bull bars and roof racks to recovery gear and camping equipment. As we continue to expand nationwide, we’re looking for a motivated and customer-focused individual to join our Morayfield branch and be part of our success story. This role is mainly focused on digital customer service.

This is a high-volume role. On a normal day, you'll be managing inbound calls, an email queue, and live chat at the same time, while processing orders and chasing quotes. It's roughly 80% digital, 20% showroom and warehouse support.

You'll be expected to solve problems without being told how. We're a small team, and there isn't someone standing behind you. If you prefer a structured role with one task at a time, this isn't it.

What you'll do

Handle inbound phone, email and live chat enquiries across our online store

Prepare quotes and follow them up

Process, track and troubleshoot customer orders end to end

Resolve fitment, delivery and warranty questions using product knowledge you'll build in your first month





Keep customer records and order notes accurate

Cover the showroom and support dispatch when the team needs it

Targets
We measure performance, and we're upfront about it. In this role you'll be working to:

First response time

Quote to sales conversion

Customer satisfaction score

Inbound call KPI (min 30 inbound daily)

Customer Resolution tickets KPI (min 35 daily)

What we're looking for

1+ years in customer service, contact centre, e-commerce support or parts interpreting

Quick, accurate typing. Minimum 55 WPM at 97% accuracy

Confident across multiple systems at once: CRM, email, order platform, spreadsheets, Microsoft Office

Able to work an issue to resolution without escalating it by default

Clear written English. You'll be writing to customers all day

4x4, automotive or trade knowledge is a strong advantage but we will train the right person

What you'll get

Full-time, permanent role, half-day Saturday rotation (twice a month) 8:30am - 12:30pm

Australian-owned business

Staff pricing on 4x4 and camping gear

Genuine progression as we expand

Regular team lunches and social events

#J-18808-Ljbffr

📌 E-Commerce Customer Service and Order Support | 4x4 Accessories | Morayfield
🏢 OCAM 4X4 Accessories
📍 Morayfield