Sydney, Hybrid

The opportunity:

We're partnered with a fast-growing, AI-native SaaS business that is transforming how specialist healthcare practices operate.

This is of the most exciting Head of CS roles on the market, they are growing 300% YoY, fresh VC backing, and are now moving into reliable scale-up mode across product, team and global reach.

The role:

- Lead and develop the Customer Success & Support teams
- Own onboarding, adoption, retention and expansion
- Build scalable segmentation, engagement and customer health frameworks
- Introduce the playbooks, processes and reporting needed for scale
- Develop the customer strategy as the product portfolio expands
- Partner closely with Product, Sales and Engineering
- Balance strategic leadership with a hands-on approach

Who we're looking for:

- Head of CS experience in a startup/scale-up SaaS environment
- Track record managing a CS team of 5+
- Strong leader who's built and driven high-performing teams
- Proven results on growth and churn reduction

This is a genuine opportunity to own a major function, work closely with the founders and leadership team, and shape CS strategy within a rapidly scaling AI business.

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📌 Head of Customer Success (Sydney)
🏢 Talent Forge Group
📍 Sydney