- Located in the CBD, 2 minutes from public transport
- Hybrid working model - 3 days office / 2 days WFH
- 12 months fixed term contract

About the role:

We are looking for an experienced Portfolio Operations Lead to join a leading global technology organisation and oversee its South Pacific Professional Services portfolio. This is a hands-on contract role focused on portfolio governance, delivery performance and resolving issues across complex customer engagements before they require executive escalation.

Key responsibilities:

- Lead weekly project health reviews across multiple professional and managed services engagements.
- Identify at-risk projects and put clear recovery plans in place.
- Take ownership of complex customer issues and project remediation activities.
- Maintain visibility across delivery risks, actions, dependencies and financial exposure.
- Work closely with onshore and offshore delivery leads on resource demand and workforce planning.
- Partner with PMO, Sales and Customer Success teams to improve portfolio performance.
- Prepare reporting for weekly operational reviews,



monthly leadership meetings and quarterly business reviews.
- Drive accountability across delivery teams and ensure actions are followed through.

About you:

- 15+ years' experience across IT, professional services or managed services.
- Strong experience managing large and complex service delivery portfolios.
- A proven background in recovering troubled projects and managing customer escalations.
- Solid commercial and financial skills, including forecasting and financial governance.
- Confident working with executive stakeholders and senior customer contacts.
- Experience leading geographically dispersed onshore and offshore teams.
- A background in infrastructure services or systems integration environments.
- ITIL, PMP, PRINCE2 or similar qualifications would be highly regarded.

Whats in it for you:

- Located in the CBD, 2 minutes from public transport
- Hybrid working model - 3 days office / 2 days WFH
- 12 months fixed term contract

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📌 Professional Services Portfolio Operations Lead (Melbourne)
🏢 Talent
📍 Melbourne