Veterinary Day Surgery T/A Vet2UrPet – Townsville QLD

Proudly serving the Townsville community since 2015, Vet2UrPet is a locally owned and operated veterinary practice providing exceptional care through both our modern clinic and fully equipped mobile veterinary service.

From routine health checks and preventative care through to advanced surgical procedures and medical consultations, our focus is always on delivering high-quality veterinary care and an outstanding client experience. As our business continues to grow, we're seeking an experienced and people-focused General Manager to help lead our next phase of success.

About the Role

Reporting directly to the Director, you will oversee the operational, financial and people leadership functions of the business while supporting a team of Veterinarians, Veterinary Nurses and Administration Team Members.

Key responsibilities include:

- Leading, mentoring and developing a high-performing team
- Driving operational excellence across clinic and mobile services
- Managing budgets, business performance and key operational metrics
- Overseeing recruitment, onboarding and workforce planning
- Championing exceptional client service and customer experience
- Ensuring compliance, workplace safety and business governance requirements
- Managing facilities, fleet, systems and business infrastructure
- Partnering with the Director on strategic initiatives and future growth opportunities

About You

We're looking for a commercially minded leader who enjoys working with people, improving systems and driving business performance.

To be successful in the role, you will bring:

- Experience in General Management,



Operations Management, Practice Management or a similar leadership role
- Proven ability to lead, develop and engage multidisciplinary teams
- Strong financial and commercial acumen, including budgeting, reporting and KPI management
- Experience overseeing recruitment, workforce planning and performance management
- Excellent communication, stakeholder management and problem-solving skills
- The ability to balance strategic thinking with hands-on operational leadership

Highly Regarded

The following qualifications and experience will be viewed favourably:

- Diploma of Practice Management, Business Administration, Health Administration or a related discipline
- Tertiary qualifications in Business, Management or Healthcare Administration
- Experience within the veterinary, healthcare, allied health or qualified services sectors
- Understanding of workplace health and safety, compliance and governance requirements
- Experience with financial reporting, inventory management and business systems such as Xero or practice management software

Why Join Vet2UrPet?

- Work directly alongside a passionate and engaged business owner
- Make a genuine impact in a growing and respected local business
- Enjoy variety, autonomy and influence across the business
- Join a supportive and collaborative team culture
- Attractive salary package commensurate with experience

If you're looking for an opportunity to combine people leadership, operational excellence and strategic influence in a growing business that genuinely cares about its clients, pets and team, we'd love to hear from you.

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📌 General Manager (Townsville)
🏢 Veterinary Day Surgery T/A Vet2UrPet
📍 Townsville