Job Description

This role focuses on customer assistance, inventory control, order processing, and maintaining an organised parts department.

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Key Responsibilities

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Assist walk-in and phone customers with identifying and selecting the correct parts and accessories

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Answer basic product and availability questions and provide general advice

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Prepare and process sales orders and invoices

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Handle payments, returns, and credit notes accurately

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Maintain explicit and accurate records of transactions

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Receive, check, and store incoming stock deliveries

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Ensure parts are labelled correctly and stored in an organised manner

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Conduct regular stock counts and assist with inventory audits. Complete weekly reports to assist with correct inventory management

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Order parts and accessories from approved suppliers

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Track deliveries and follow up on delays or discrepancies

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Communicate with suppliers to resolve issues as required

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Coordinate with the service and workshop teams to ensure parts are available for scheduled repairs and maintenance

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Work closely with the service and workshop teams to ensure timely availability of parts for repairs and maintenance (warranty and insurance)

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Assist with basic merchandising and product presentation

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Good communication and customer service skills

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