Job Description

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Are you a high-energy sales leader who knows how to motivate teams, lift performance and turn targets into results?

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4Mile is a growing Australian-owned contact centre and customer engagement business supporting leading not-for-profit and corporate organisations across Australia and New Zealand.

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We're looking for an experienced and driven Senior Sales Team Leader to join our North Strathfield team and take a key leadership role across our sales operations.

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This is a hands-on role for someone who loves being close to the action - coaching Team Leaders and agents, analysing performance, improving sales conversations and building teams that want to succeed.

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Lead Sales. Develop People. Drive Results.

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Are you a high-energy sales leader who knows how to motivate teams, lift performance and turn targets into results?

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4Mile is a growing Australian-owned contact centre and customer engagement business supporting leading not-for-profit and corporate organisations across Australia and New Zealand.

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We're looking for an experienced and driven Senior Sales Team Leader to join our North Strathfield team and take a key leadership role across our sales operations.

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This is a hands-on role for someone who loves being close to the action - coaching Team Leaders and agents, analysing performance, improving sales conversations and building teams that want to succeed.

About the Role n

As Senior Sales Team Leader, you will lead and develop Sales Team Leaders and frontline sales teams across multiple Not-for-Profit campaigns.

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You’ll take ownership of day-to-day sales performance, ensuring teams are engaged, targets are achieved and opportunities to improve results are quickly identified and actioned.

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You will work closely with senior management and operations to drive sales performance, quality, productivity and employee development,



while creating a positive and competitive environment where success is recognised and celebrated.

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This is an opportunity to make a genuine impact on how our sales teams perform and grow.

What You’ll Be Doing n

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Lead, coach and develop Sales Team Leaders and frontline sales teams

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Drive daily, weekly and monthly sales targets and KPIs

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Monitor individual and team performance and take action to improve results

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Deliver regular sales coaching, call reviews and performance feedback

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Identify opportunities to improve sales conversations, conversion and productivity

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Motivate teams through clear goals, recognition and performance initiatives

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Conduct one-on-ones, performance reviews and development discussions

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Analyse reporting and turn performance data into practical actions

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Support recruitment, onboarding and training of new team members

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Assist with workforce planning, rostering and campaign resourcing

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Champion continuous improvement and introduce new ideas to strengthen performance

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Build a positive, accountable and high-performing sales culture

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About You n

We’re looking for an experienced sales leader who is confident taking ownership of performance and knows how to get the best out of people.

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To succeed in this role, you will have:

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Previous experience as a Sales Team Leader, Senior Team Leader or similar leadership role within a contact centre

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Demonstrated experience leading and developing sales teams

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A strong track record of driving sales targets, KPIs and performance improvement

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Excellent coaching skills and the ability to turn feedback into measurable results

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Strong leadership skills with the ability to motivate different personalities and performance levels

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Excellent communication and stakeholder management skills

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Strong organisational, decision-making and problem-solving abilities

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The confidence to have performance conversations and hold teams accountable

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Confidence working with contact centre technology, reporting platforms and multiple systems

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Most importantly, you’ll be someone who brings energy, accountability and a genuine passion for developing people and achieving results.

Why Join 4Mile? n

At 4Mile, you won’t just manage a team, you’ll have the opportunity to influence how our sales operation performs and grows.

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We offer:

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A key leadership position within a growing Australian-owned business

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The opportunity to work across leading not-for-profit campaigns

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A role where your ideas and leadership can make a visible impact

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Opportunities for career progression and career development

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A supportive and collaborative leadership team

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A modern North Strathfield office with free parking

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A workplace that recognises strong performance and celebrates success

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Ready for Your Next Leadership Challenge? n

If you’re an experienced contact centre sales leader who loves developing people, driving performance and achieving ambitious targets, we want to hear from you.

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📌 Senior Team Leader (Strathfield)
🏢 4Mile
📍 Strathfield