Job Description

Service Administration/Warranty Clerk - Automotive

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Looking to start or grow your career in the automotive industry?

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Von Bibra Auto Group Robina is seeking a motivated and detail-oriented Service Administration/Warranty Clerk to join our Service Department. This is an excellent opportunity for someone with strong administration skills, a positive attitude, and a willingness to learn warranty processes within a busy dealership environment.

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Working alongside our Service team, you will support the preparation and administration of warranty claims while also assisting with customer service and general department administration.

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About the Role

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As the Service Administration/Warranty Clerk, you will play an important role in ensuring warranty claims are processed accurately and efficiently. You will work closely with Service Advisors, Technicians, Workshop Foremen, Accounts, and manufacturer representatives to support the dealership's warranty administration processes.

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This position is ideal for someone who enjoys administration, is highly organised, and takes pride in accuracy and customer service.

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Key Responsibilities

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Assist with the preparation and submission of warranty claims

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Review warranty documentation and ensure claims meet manufacturer requirements

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Follow up on returned, rejected, or outstanding warranty claims

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Maintain accurate warranty records and supporting documentation

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Assist with warranty parts tracking, storage, returns, and disposal processes

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Support warranty audits and compliance requirements

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Liaise with internal departments regarding claim status and outstanding items

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Reconcile warranty information and assist with administrative reporting

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Provide general administration support to the Service Department

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Answer incoming calls and direct enquiries appropriately

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Assist customers with service bookings and general enquiries

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Support the service reception area when required

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Filing, scanning, document management, and other clerical duties

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About You

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To be successful in this role, you will have:

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Strong attention to detail and accuracy

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Excellent organisational and time management skills

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Confident communication and interpersonal skills

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A customer-focused approach with a professional manner

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Ability to multitask in a fast-paced workplace

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A positive attitude and willingness to learn

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Ability to work both independently and as part of a team

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Highly Regarded

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Previous administration, reception, or customer service experience

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Experience within an automotive dealership environment

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Exposure to dealership management systems or warranty administration processes

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What We Offer

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On the job training

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A supportive and experienced team environment

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Career development opportunities within a leading automotive group

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Ongoing training and mentoring

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A stable, full-time position

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Employee benefits and staff discounts

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Opportunity to build a long-term career in automotive administration

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About Von Bibra Auto Village

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For more than 85 years, Von Bibra Auto Group has been a trusted name in the automotive industry. We are committed to delivering exceptional customer service while providing our employees with a supportive workplace, opportunities for growth, and a strong team culture.

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Please note that all successful candidates will be required to provide a National Police Check prior to commencement and willing to undertake Drug and Alcohol Testing.

📌 Service Administration/Warranty Clerk - Automotive (City of Gold Coast)
🏢 Von Bibra Motors
📍 City of Gold Coast