Job Description

Jenner & Co Logistics & Supply Chain Recruitment is retained by one of its repeat clients to source their new Warehouse Operations Manager in Brisbane....

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There are 3 key focus areas for this role, in order of importance being

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- 1 - Safety
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- 2 - Service
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- 3 - Cost
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KEY RESPONSIBILITIES

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- Be the site champion for health, safety and wellbeing
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- Conduct regular site audits and action any issues identified in a timely manner
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- Implement site strategies and processes to reduce safety related incidents
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- Review all site incident reports and take corrective action in a timely manner
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- Communicate all Safety briefs to all team members
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- Provide clear performance expectations for team members and proactively manage poor performance with the assistance of HR
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- Liaise with ANZ Warehouse & Distribution Manager to ensure the appropriate staff mix ie Permanent
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- Casual / Agency to maximise labour productivity and cost
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- Develop standardised process training for all warehouse functional areas i.e. receiving, put away, replenishment, picking, and dispatch.
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- Ensure all new staff are trained in relevant processes and are competent within the probationary period
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- Conduct regular process and team member reviews to ensure process standards are being upheld
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- Investigate / resolve stock discrepancies in a timely manner and identify / resolve root cause of errors
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- Ensure regular re-slotting to locate parts in optimal locations to maximise picking and replenishment efficiency
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- Ensure scheduled shelf replenishment is occurring to minimise picks from bulk / emergency shelf replenishment
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- Conduct stock takes and cycle counts in line with business requirements
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- Provide recommendations for improving site efficiency and productivity Customer Service
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- Manage all inbound and outbound activities in a timely manner to maximise in-stock availability and same day customer expectations
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- Seek feedback from sales and operations teams to identify issues and improvement opportunities
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- Proactively communicate potential service issues to the ANZ Warehouse & Distribution Manger and customer service teams
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- In consultation with the ANZ Warehouse & Distribution Manager identify and implement service improvement initiatives
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- Lead, mentor and coach the warehouse team to achieve best in class results
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- In partnership with the ANZ Warehouse & Distribution Manager and the HR team hire and develop high performing team members from frontline to internal leadership roles
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- Deliver quality feedback to your team to support improved decision making and team development
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- Proactively manage underperformance
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- Work with the wider supply chain team to maximise service levels at the lowest cost to serve
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- Work with the Product / Purchasing and Marketing teams to manage current range introductions, promotions and range changes.
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- Work with IT to enhance SAP processes to support continuous improvement initiatives
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- Work with the Finance team to understand warehouse cost base and proactively manage cost
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SKILLS & CAPABILITIES

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- LO and LF Forklift License (preferred)
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- Strong working knowledge of Microsoft suite; Outlook, Word, Excel, PowerPoint
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- Current Driver's license.
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- VCE Completed, Tertiary Education- preferred
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- SAP knowledge (highly desirable)
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- Excellent written and verbal communication skills
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- Ability to be a team player and partner across various functions within an organisation
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- Ability to motivate, train and mentor their team for a shared vision and success. The ability to be inspirational and balance genuine passion for people with a business focus.
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- Ability to manage people matters including conflict resolution and demonstrated problem-solving skills
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- Prioritises workload, meets deadlines and manages competing priorities under pressure
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- Commitment to continuous improvement, thinking 'outside the box', persevering for the benefit of the role/team/business
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- Self-motivated, disciplined and driven striving for success and self-improvement
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📌 Warehouse Operations Manager (Queensland)
🏢 Jenner and
📍 Queensland