Job Description

Australian Associated Press, Australia's independent national newswire, has been creating and delivering independent, trusted news and multimedia for nine decades. It proudly operates as a non-profit organisation, delivering fact-based journalism to hundreds of media outlets for the benefit of all Australians.

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We are seeking an experienced customer account manager to join our team.

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Key Responsibilities

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Manage customer relationships for key imageand videocustomers andselectionnewswire customers through face-to-face meetings, phone calls, and video calls.

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Maintainimage revenue by contacting lapsed customers and convertingtransactional customers into subscription or repeat customers.

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Handle inbound sales queries via the corporate website or as directed by the Customer Relations Manager

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Ensurecustomers with agreed rateshave an AAP agreement and handle renewals for these agreements.

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Update and maintain agreements with book publishers

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Update and maintain agreements with newswire customer base.

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Become an AAP Photos product specialist and provide customer training.

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Maintain Salesforce, ensuring Salesforce remains the key source of customer information

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Support the Customer Relationsteam

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Support the Editor-in-Chief, Product Director andCustomer Relations Manageron customer-focused projects.

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You will have:

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1-2 years of experience in a customer service, sales or licensing role

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Valuable verbal and written communication skills

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Knowledge of customer management systems (CMS). Previous experience using Salesforce would be beneficial.

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Ability to analyse data and translate it into sales and customer success strategies.

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Experience maintaining and negotiating contracts.

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An interest in news and current affairsis desirable.

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You must unrestricted work rights in Australia.

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Applications close COB Monday 14 September 2026.

📌 Customer Success Officer (New South Wales)
🏢 AAP
📍 New South Wales