The NDIS Compliance & Change Lead plays a lead role in organisational change initiatives, service transition projects and the implementation of new service delivery models. The position is responsible for participant transition planning, stakeholder consultation, compliance systems, service documentation, audit readiness and continuous improvement initiatives associated with organisational sustainability and NDIS reforms.

Key responsibilities

Lead implementation of approved service improvements, organisational change projects and participant transition activities

Coordinate stakeholder consultation with participants, families, carers, support coordinators and plan managers

Develop implementation plans, communication strategies and supporting documentation

Monitor project risks, participant outcomes and compliance requirements throughout implementation

Ensure services operate in accordance with organisational policies, legislative requirements and NDIS Practice Standards

Monitor compliance activities, coordinate audit preparation and implement approved quality improvement initiatives

Review and maintain Service Agreements, Schedules of Support, participant records and program documentation

Develop, implement and maintain operational systems,



procedures and documentation that support service quality, consistency and operational efficiency

Develop and maintain positive relationships with participants, families, carers, customers, contractors and other stakeholders

Monitor NDIS funding arrangements, claiming practices and documentation requirements to support organisational compliance

About you

Demonstrated experience managing NDIS compliance, audits and quality systems

Experience developing and maintaining Service Agreements, Schedules of Support and participant documentation

Proven ability to lead service transitions, organisational change and implementation projects

Experience consulting and engaging with participants, families, carers and other stakeholders

Demonstrated ability to coordinate sustainability, compliance and continuous improvement initiatives

Solid understanding of NDIS Practice Standards, funding requirements and documentation obligations

Strong project management, communication and stakeholder engagement skills

Ability to develop and maintain policies, procedures, documentation and quality frameworks that support organisational compliance and service improvement

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📌 NDIS Compliance & Change Lead (Gosford)
🏢 Lasercraft Australia
📍 Gosford