Job Description

As a Warranty Administration Officer, you will provide critical administrative support to the Warranty and Aftersales team by ensuring warranty claims, submissions, and records are processed accurately and on time.

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This role is focused on data entry, documentation, and submission quality, rather than technical decision-making. You will work closely with Warranty Specialists and internal teams to support smooth claim processing and compliance with internal procedures.

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Automotive experience is not required. This role is ideal for someone who is highly organised, detail-oriented, and comfortable working with systems, documentation, and deadlines.

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The Prospect

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As a Warranty Administration Officer, you will provide critical administrative support to the Warranty and Aftersales team by ensuring warranty claims, submissions, and records are processed accurately and on time.

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This role is focused on data entry, documentation, and submission quality, rather than technical decision-making. You will work closely with Warranty Specialists and internal teams to support smooth claim processing and compliance with internal procedures.

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Automotive experience is not required. This role is ideal for someone who is highly organised, detail-oriented, and comfortable working with systems, documentation, and deadlines.

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Key Responsibilities

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Warranty Administration & Data Processing

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- Enter and submit warranty claims and related data accurately into internal systems.
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- Check claims and supporting documentation for completeness before submission.
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- Ensure required information and attachments are correctly recorded and filed.
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- Maintain accurate records and claim histories in line with internal processes.
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Documentation & Submissions

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- Prepare and submit warranty-related documentation on behalf of the team.
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- Upload and manage supporting documents such as invoices, repair orders, and approval forms.
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- Ensure submissions meet required formats, timelines, and procedural standards.
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Coordination & Support

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- Support Warranty Specialists by preparing claims for review and adjudication.
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- Liaise with internal teams to obtain missing or incomplete information.
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- Manage incoming and outgoing correspondence related to warranty administration.
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- Track claim statuses and follow up outstanding actions as required.
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Compliance & Quality Control

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- Perform quality checks on data entry and submissions to minimise rework and errors.
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- Flag inconsistencies, missing information, or system issues to the Warranty team.
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- Assist with audits and reporting by maintaining clean and reliable data.
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About You

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You don't need automotive experience — what matters is how you work. You are:

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Essential Traits

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- Exceptionally detail-oriented with a high level of accuracy.
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- Highly organised and able to manage repetitive tasks consistently.
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- Comfortable working with systems, data entry, and structured processes.
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- Reliable, methodical, and able to follow procedures precisely.
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- Confident communicating clearly in writing (email-based communication).
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Skills & Experience

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- Previous experience in administration, data entry, claims processing, or office support roles.
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- Strong working knowledge of Microsoft Word and Excel.
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- Comfortable handling high volumes of information and meeting deadlines.
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- Able to work collaboratively as part of a team while managing assigned tasks independently.
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Why This Role Matters

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- Ensures warranty claims are submitted correctly the first time.
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- Reduces rework and workload on technical and warranty specialists.
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- Improves turnaround times and data quality across the warranty function.
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- Provides a clear pathway into more advanced warranty or operations roles.
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What We Offer

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- Entry to a growing automotive organisation with structured processes.
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- Supportive team environment with training provided.
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- Stable, process-driven role with clear responsibilities.
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- Career development opportunities within Aftersales and Operations.
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📌 Warranty Administration Officer (New South Wales)
🏢 Chery
📍 New South Wales