Job Description

Customer Relationship Manager

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$100–110k + Super + Commission

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Sydney, Melbourne, Brisbane (Hybrid)

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A leading organisation is looking to hire a Customer Relationship Manager to join its Regulatory Compliance sales team. This is a high-energy, results-driven environment where performance is recognised, wins are celebrated, and success is visible.

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This role suits individuals who are proactive, commercially minded, and motivated by building long-term customer value while driving revenue growth.

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The Role

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Joining a high-performing Regulatory Compliance team, the Customer Relationship Manager will take ownership of an established portfolio, focusing on retention, renewals, and account growth.

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This is a relationship-led position with a strong commercial edge. The successful candidate will work closely with Product Specialists and internal stakeholders to understand client needs, identify gaps, and deliver tailored solutions.

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While not a pure new business role, there is a clear expectation to identify and convert upsell opportunities across the customer base.
n The role can be based in Sydney, Melbourne, or Brisbane, with hybrid working (typically one day per week in the office).

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Key Responsibilities

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- Manage and grow a portfolio of 90+ Regulatory Compliance customers
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- Drive customer retention, renewals, and satisfaction
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- Identify and convert upsell opportunities within existing accounts
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- Deliver regular client engagement and solution demonstrations
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- Partner with Product, Content, and Marketing teams to uncover growth opportunities
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- Build and maintain a strong pipeline to meet renewal and upsell targets
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- Develop relationships with internal and external stakeholders
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- Maintain accurate CRM data and sales forecasts
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Requirements

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- Experience within Risk & Compliance, SaaS, Legal, or Professional Services
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- 3–5 years in Relationship Management or Customer Success with a sales component
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- Proven background in solution or subscription sales
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- Strong ability to balance account management with revenue growth
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- Excellent communication and listening skills
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- Comfortable managing multiple accounts and priorities
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- Strong understanding of the risk and compliance landscape
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- Target-driven, cooperative, and solutions-focused
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What's on Offer

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- Competitive base salary + uncapped commission
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- Discounted health plans and optical support
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- Life assurance and income protection
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- Option to purchase additional annual leave
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- Volunteer leave and wellbeing initiatives
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- Birthday leave
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- Employee Assistance Programme
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- Flexible working arrangements
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- Family-friendly benefits
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- Ongoing learning and development
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- Global discounts and wellbeing programmes
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- Electric vehicle novated leasing
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📌 Account Manager (Victoria)
🏢 Certus Recruitment Group
📍 Victoria