Job Description

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Department: DJ City Support / AVE Support

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Primary Objective: Deliver efficient, high-accuracy processing of returned merchandise to preserve inventory integrity and sustain customer satisfaction.

Core Responsibilities n

Receiving & Intake Processing: Execute intake of incoming Returns, matching the return against corresponding open support tickets to facilitate credits, refunds, or repair workflows.

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Product Inspection & Quality Assessment: Perform evaluations of returned goods for condition, wear, and potential missing parts, determining appropriate return processing (Brand New or Open Box)

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Inventory Management: Maintain real-time stock integrity by executing system processes within Odoo and documenting notes.

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Financial Processing: Issue accurate customer credit notes and refunds while enforcing restocking fees for incomplete returns.

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Logistics & Routing: Direct inventory to appropriate zones, including standard restocking, vendor returns (RMA), or internal technical repair.

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Interdepartmental Reporting: Escalating Re-occurring product defects, quality issues, and transit damage trends to supervisors.

Candidate Qualifications & Operational Requirements n

Skilled Experience: Prior background in logistics, warehouse operations, or retail inventory control.

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Technical Proficiency: Basic computer literacy, familiarity with word, Excel and ERP exposure (Odoo preferred).

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Physical Capabilities: Stamina for extended active shifts, including the routine handling and lifting.

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Key Competencies: Exceptional attention to detail, strong numerical accuracy, and efficient spatial organization skills.

Position Overview n

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Title: Customer Returns Coordinator

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Department: DJ City Support / AVE Support

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Primary Objective: Deliver efficient,



high-accuracy processing of returned merchandise to preserve inventory integrity and sustain customer satisfaction.

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Core Responsibilities nn
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Receiving & Intake Processing: Execute intake of incoming Returns, matching the return against corresponding open support tickets to facilitate credits, refunds, or repair workflows.

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Product Inspection & Quality Assessment: Perform evaluations of returned goods for condition, wear, and potential missing parts, determining appropriate return processing (Brand New or Open Box)

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Inventory Management: Maintain real-time stock integrity by executing system processes within Odoo and documenting notes.

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Financial Processing: Issue accurate customer credit notes and refunds while enforcing restocking fees for incomplete returns.

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Logistics & Routing: Direct inventory to appropriate zones, including standard restocking, vendor returns (RMA), or internal technical repair.

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Interdepartmental Reporting: Escalating Re-occurring product defects, quality issues, and transit damage trends to supervisors.

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Candidate Qualifications & Operational Requirements nn
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Professional Experience: Prior background in logistics, warehouse operations, or retail inventory control.

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Technical Proficiency: Basic computer literacy, familiarity with word, Excel and ERP exposure (Odoo preferred).

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Physical Capabilities: Stamina for extended active shifts, including the routine handling and lifting.

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Key Competencies: Exceptional attention to detail, strong numerical accuracy, and productive spatial organization skills.

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What We Offer n
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Competitive salary package.

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Career growth opportunities within a rapidly expanding national business.

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Ongoing product and industry training.

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Supportive team environment.

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Staff discounts on industry leading DJ, audio, AV and lighting equipment.

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The opportunity to work in an exciting and creative industry.

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📌 Customer Returns Coordinator (Dandenong)
🏢 DJ City
📍 Dandenong