Job Description

Assistant Store Manager - MELBOURNE WALK

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Join the POP MART Phenomenon

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POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

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As we continue to expand across Australia and Current Zealand, we're looking for a passionate and people-focused Assistant Store Manager to join our growing retail team.

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This is an exciting opportunity for an experienced retail leader who enjoys coaching large teams, delivering exceptional customer experiences, and driving strong commercial outcomes in a fast-paced environment. Based in our Melbourne Walk store, you'll support the leadership of a large-format, retail environment and a team of approximately 25 employees, playing a key role in developing a high-performing team and driving commercial success.

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ASSISTANT STORE MANAGER - POP MART

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Global Pop-Culture | Leadership Opportunity

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Circa $70k + (negotiable on experience) + Super + Bonus

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Why You'll Love Working at POP MART

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- Work with products customers genuinely love - collectors, fans and families
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- Weekly new releases keep every day exciting and fast-moving
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- Clear career progression opportunities within a growing business
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- Job security with a rapidly expanding global brand
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- Monthly product incentives (post-probation)
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- Monthly performance bonus
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- Supportive, energetic and inclusive team culture
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- Annual POP LAND (Beijing) pass
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- A colourful, creative retail workplace
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What You'll Do

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Lead & Develop the Team

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- Coach, motivate and develop a large and diverse retail team
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- Support recruitment, onboarding and training activities
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- Provide ongoing feedback, coaching and performance support
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- Assist with formal performance management conversations when required
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- Help build a positive, accountable and high-performing team culture
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- Identify and develop future leaders within the store team
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Drive Commercial Results

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- Support achievement of sales targets and KPIs
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- Analyse store performance and identify opportunities for improvement
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- Create a customer-focused and sales-driven environment
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- Utilise reporting tools, including Excel and Google Sheets, to support operational and commercial decision-making
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- Support labour productivity through effective roster planning and workforce management
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Support Store Operations

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- Assist with roster planning and workforce management aligned to labour budgets
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- Maintain inventory accuracy and store presentation standards
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- Ensure policies, procedures and compliance requirements are met
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- Support product launches, promotional events and peak trading periods
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- Help coordinate operations across a large-format, multi-level retail environment
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Who You Are

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- An experienced Assistant Store Manager, Retail Manager, Supervisor or 2IC with experience leading medium to large teams
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- Passionate about customer experience and team development
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- Confident coaching, training and leading others
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- Experienced managing team performance and providing constructive feedback
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- Commercially aware and KPI focused
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- Comfortable using Excel and Google Sheets for reporting and workforce planning
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- Organised, adaptable and solutions focused
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- Comfortable working in fast-paced, high-volume retail environments
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- Ready to lead larger teams and support the success of a flagship retail location
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Availability Requirements

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- Flexible availability across all 7 days is required
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- Typical rosters include weekends, late-night trading and public holidays
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- We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency
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- While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected
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- Availability throughout peak trading periods, including November to January, is essential
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Full and permanent Australian working rights are required.

📌 Assistant Store Manager - MELBOURNE WALK (Victoria)
🏢 POP MART
📍 Victoria