Job Description

Retail Sales Assistant/Sleep Coach n

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- Casual position
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- Monday – Sunday flexibility for shifts
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- Located in Victoria Point, QLD
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- Take your first step into the healthcare industry – full training provided
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About the Business n

At Resmed, we pioneer innovative solutions that help people live healthier, higher-quality lives by treating and managing sleep apnoea, COPD and other chronic conditions. Our cloud-connected medical devices and out-of-hospital software platforms empower patients, healthcare professionals and caregivers across more than 120 countries to deliver care where it matters most — at home.

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We're passionate about creating a supportive and inclusive work environment and are looking for people who bring positivity, empathy and a strong customer-first mindset to everything they do.

About the Role n

As a Sleep Coach , you'll play a vital role in supporting customers on their health journey. This is an excellent opportunity for someone with a strong background in customer service, retail or healthcare who is ready to make a meaningful difference in people's lives.

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You’ll combine education, customer support and care — helping customers understand their sleep therapy, troubleshoot concerns and feel confident using their equipment.

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No healthcare experience is required — comprehensive training is provided.

Key Responsibilities n

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- Respond to customer enquiries in-store and over the phone
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- Investigate and help customers problem-solve therapy and equipment issues
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- Provide set-up, ongoing support and education to encourage successful therapy outcomes
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- Fit customers for masks and recommend the most suitable options based on training
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- Educate customers on the protected and effective use of sleep therapy equipment
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- Drive sales of new or additional services, including phone-based follow-ups on trials and testing results
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- Maintain the presentation and cleanliness of the clinic and retail environment
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- Process payments and complete administrative duties as required
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- Manage trial and sales stock, including inventory control and re-ordering
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About You n

To be successful in this role, you'll bring:

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- Previous experience in a customer service, retail or healthcare environment
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- A warm, caring approach and the ability to provide outstanding customer experiences
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- Strong communication skills and the ability to adapt your style to meet individual customer needs
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- Empathy, compassion and the ability to remain calm under pressure
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- Active listening skills with a solutions-focused mindset
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- A strong work ethic, reliability and honesty
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- The ability to work autonomously as well as collaboratively within a team
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Healthcare or healthcare retail experience is advantageous but not essential — we're looking for the right attitude and a genuine willingness to learn.

Why Join ResMed? n

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- Full training provided — we invest in your development
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- Meaningful work — make a real difference to people’s lives every day
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- Career exposure — gain experience in a growing, innovative healthcare industry
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- Employee benefits , including an Employee Assistance Program to support your mental fitness
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- Supportive team environment within a global organisation
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📌 Casual Retail Sales Assistant - Victoria Point, QLD (Queensland)
🏢 Worklane
📍 Queensland