Job Description

Customer Service (Client Administration)

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Growing Business

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Family Owned Company

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Leading wholesale plumbing supply company established 40 years

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Established for 40 years, Austworld is a well - respected manufacturer/wholesaler of plumbing products and is continuing to expand. With Head Office in Queensland and seven distribution centres across Australia, Austworld continues to be at the forefront of the ever-changing demands of the plumbing sector in providing high quality, efficient and water conscious products.

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Your New Role:

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This role plays an significant part of our sales process. We receive a high volume of calls and enquiries about our products and you will become an integral part of the team taking sales orders.

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Working in a challenging and busy environment this role requires a motivated and positive individual who can liaise effectively with our Customers and internal stakeholders. The Customer Service department is fundamental to the operations of the Company.

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Responsibilities include:

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- Answering inbound calls promptly from our customers and sales staff
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- Daily order entry including providing solutions and answering product questions
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- Responding to online / email orders and enquiries
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- high volume
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- Filing of orders/picking slips and con notes on a daily basis
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- Photocopying of documents upon request
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- Marking off, of daily packing slip sheets for invoicing
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- Acknowledge and resolve customer complaintsMaintain good relationships with customers
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- Plan work allocation and identify priorities
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- Update and maintain information on computer systems
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Required Qualities:

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- Professional approach
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- Ability to work and contribute to a positive team environment
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- Capability to communicate ideas and suggestions to management
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- Positive attitude when dealing with others
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- High level of Attention to Detail
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- Intermediate to Advanced Computer skills
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📌 Customer Service Officer (City of Gold Coast)
🏢 Austworld
📍 City of Gold Coast