Job Description

Job Summary n

Support Deaf clients with appointments, community access, complex information, paperwork, routines and everyday life administration.

1. Position Purpose n

Signpedia is currently seeking a hearing Disability Support Worker to support Deaf and hard-of-hearing NDIS participants in the Bendigo region.

n

The support required will primarily involve community access, attending appointments, communication assistance and practical support with everyday routines and life administration.

n

You may be required to:

n

n
- n

Pick up clients and transport them to appointments.

n
- n

Support clients during medical, professional and community appointments.

n
- n

Help clients understand complex concepts or information containing heavy English text.

n
- n

Assist clients with paperwork, forms and written correspondence.

n
- n

Provide in-home support where required.

n
- n

Help clients establish and maintain everyday routines.

n
- n

Record appointments and assist with arrangements to ensure clients can attend.

n
- n

Support clients with other everyday life-administration tasks.

n
- n

Encourage clients to make their own decisions and develop greater independence.

n

2. Vision, Mission & Values n

All staff are required to uphold and incorporate the Vision, Mission and Values of Signpedia in their day-to-day work.

n

Our Vision is to build a strong Deaf and hard-of-hearing community that supports each other.

n

Our Mission is to:

n

n
- n

Educate and empower people with disabilities to become more confident and independent in their learning and socialisation.

n
- n

Assist with communication techniques and strategies to foster understanding between Deaf, hard-of-hearing, non-verbal and hearing members of the community.

n
- n

Assist people with disabilities and their families to achieve a better quality of life.

n
- n

Create a network of community supports, role models and unity within the Deaf community.

n
- n

Promote the continuity of Auslan and the Deaf community for future generations.

n

n

All Signpedia operations and activities are built upon the values of:

n

n
- n

Problem Solving

n
- n

Empowerment

n
- n

Commitment

n
- n

Community

n
- n

Integrity

n

n

Signpedia staff are required to follow the Signpedia Code of Conduct and the NDIS Code of Conduct while performing their duties.

3. Team Values n

n
- n

Actively participate in initiatives that promote a positive and collaborative workplace.

n
- n

Respect the independence, dignity, privacy, choice and control of all clients.

n
- n

Maintain the confidentiality of client information in accordance with Signpedia policies.

n
- n

Build positive professional relationships with clients, families and other stakeholders.

n
- n

Establish effective working relationships with clients while maintaining appropriate professional boundaries.

n

4. Duties and Responsibilities Community Access and Transport n





You may be required to provide transport and practical support to help clients:

n

n
- n

Attend medical and other appointments.

n
- n

Participate in community and social activities.

n
- n

Complete shopping and other everyday tasks.

n
- n

Access services and maintain important community connections.

n

Communication and Information Support n

You may be required to:

n

n
- n

Help clients understand complex concepts and English-heavy documents.

n
- n

Explain written information in a clear and accessible way.

n
- n

Assist clients with forms, paperwork and written correspondence.

n
- n

Adapt your communication style to suit each client’s individual communication needs.

n
- n

Support clients to make informed decisions while respecting their choice and control.

n

In-Home and Life-Administration Support n

You may be required to:

n

n
- n

Assist clients to establish and maintain daily routines.

n
- n

Record appointments and other important information.

n
- n

Assist with arranging appointments and transport.

n
- n

Support clients with paperwork and other everyday life-administration tasks.

n
- n

Help clients build confidence and independence in managing their responsibilities.

n

General Responsibilities nn
- n

Support clients to work towards their individual NDIS goals.

n
- n

Promote independence by developing and strengthening clients’ skills.

n
- n

Provide safe, respectful and person-centred support.

n
- n

Respect each client’s choice, control, privacy and decision-making.

n
- n

Complete case notes, reports, timesheets and other required documentation accurately and on time.

n
- n

Observe and report changes in a client’s health, behaviour, needs or circumstances.

n
- n

Complete incident reports and notify the appropriate supervisor or Support Coordinator when required.

n
- n

Maintain a positive public image and professionally represent Signpedia within the community.

n
- n

Manage client finances or petty cash when required and in accordance with Signpedia procedures.

n
- n

Undertake other duties consistent with your skills, training and classification.

n

5. Training & Career development nn
- n

Attend all mandatory and client-specific training requested by Signpedia.

n
- n

Participate in performance reviews with management and HR.

n
- n

Seek opportunities for professional development in consultation with management.

n

6. Work Health and Safety nn
- n

Take reasonable care of your own health and safety and that of others.

n
- n





Comply with WHS legislation and Signpedia policies and procedures.

n
- n

Follow safe-work and infection-control practices.

n
- n

Report workplace hazards, incidents and risks promptly.

n
- n

Follow client support and risk-management plans.

n

7. Key Performance Indicators nn
- n

Demonstrate punctuality, reliability and professional conduct.

n
- n

Provide safe, respectful and person-centred support.

n
- n

Maintain positive working relationships with clients and their families.

n
- n

Support clients to work towards their individual NDIS goals.

n
- n

Complete case notes, reports and other records accurately and on time.

n
- n

Demonstrate effective teamwork and positive workplace practices.

n
- n

Communicate respectfully and accessibly with Deaf and hard-of-hearing clients.

n

8. Selection Criteria nn
- n

Relevant disability-support experience.

n
- n

Minimum Certificate III in Individual Support, Disability Services or a related qualification, and/or equivalent knowledge and experience.

n
- n

Auslan skills and an understanding of Deaf culture are highly regarded.

n
- n

Current driver’s licence and access to a reliable vehicle.

n
- n

Willingness and ability to transport clients using a personal vehicle.

n
- n

Strong written, verbal and non-verbal communication skills.

n
- n

Ability to explain complex concepts and English-heavy information clearly.

n
- n

Confidence assisting clients with paperwork, appointments, routines and life administration.

n
- n

Computer literacy and the ability to complete electronic case notes and records.

n
- n

Ability to adapt communication methods to suit individual client needs.

n
- n

Ability to work independently with minimal supervision and collaboratively with others.

n
- n

Demonstrated empathy and respect for people with disability and their families or carers.

n
- n

High standards of ethical and professional behaviour.

n

9. Additional Requirements n

The successful applicant will be required to hold or obtain:

n

n
- n

Current and valid NDIS Worker Screening Check

n
- n

Current and valid Working with Children Check

n
- n

Current and valid driver’s licence

n
- n

Access to a reliable vehicle

n
- n

Comprehensive car insurance when transporting clients

n
- n

Current First Aid Certificate

n
- n

Current CPR Certificate

n
- n

Any additional Victorian screening or compliance requirements applicable to the role

n

n

The following NDIS modules must also be completed:

n

n
- n

NDIS Worker Orientation Module – Quality, Safety and You

n
- n

NDIS Supporting Safe and Enjoyable Meals Module

n
- n

NDIS Supporting Effective Communication Module

n
- n

NDIS New Worker Induction Module

n

n

This is a casual position based in the Bendigo region. Available hours will depend on individual client requirements and may vary from week to week.

n

#J-18808-Ljbffr

📌 Disability Support Worker - Bendigo (Greater Bendigo City)
🏢 Signpedia
📍 Greater Bendigo City