Job Description

Field Manager

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Join a Growing Industry Leader

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BriTer Door Solutions Pty Ltd is a proudly Australian-owned and operated business, delivering industry-leading solutions since 2007. Based in Penrith, we specialise in the service, supply and installation of Automatic Doors, Roller Shutters and Automatic Gate Entry Systems across a diverse range of commercial and industrial clients.

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With a team built on expertise, innovation and exceptional customer service, BriTer Door Solutions has earned a reputation as a trusted market leader. As our business continues to grow, we're looking for an experienced and driven Field Manager to help lead, support and develop our team of Technicians.

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If you're a hands-on leader who thrives in a fast-paced environment and enjoys building high-performing teams, we'd love to hear from you.

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The Chance

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As Field Manager, you will play a critical role in overseeing our field operations, ensuring service excellence, safety compliance and customer satisfaction across all projects and maintenance activities.

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Key Responsibilities

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- Provide daily leadership, guidance and support to our Technician team.
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- Foster a strong safety culture with a focus on Workplace Health & Safety (WHS) and operational excellence.
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- Build and maintain strong relationships with customers, key accounts and stakeholders.
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- Attend client meetings and act as a trusted representative of the business.
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- Ensure service delivery is completed safely, efficiently, on time and within budget.
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- Monitor, analyse and report on service metrics and KPIs, implementing improvements where required.
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- Collaborate closely with Service Coordinators to optimise technician utilisation and resource allocation.
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- Work alongside internal departments to ensure outstanding customer service and effective budget management.
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- Oversee all field service activities and ensure work meets quality and performance standards.




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- Manage escalated service issues and provide technical guidance and support when required.
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- Drive continuous improvement initiatives that enhance operational performance and customer satisfaction.
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About You

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We're looking for a motivated leader with a strong technical background and a passion for developing people and delivering exceptional service.

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Skills & Experience

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- Minimum 3 years' industry experience in a field-based role.
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- Strong mechanical and electrical knowledge.
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- Demonstrated success leading and motivating service teams.
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- Excellent people management and leadership skills.
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- Outstanding communication skills, both written and verbal.
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- Strong understanding of workplace health and safety requirements.
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- Sound computer skills, including Microsoft Word and Excel.
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- Experience using service management software such as SimPro is advantageous.
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- A proactive, positive and solutions-focused attitude.
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- Genuine passion for improving customer experiences and team performance.
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What's In It For You?

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- Competitive salary package negotiated based on experience and qualifications.
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- Fully maintained company vehicle, including fuel and tolls.
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- Company laptop and mobile phone.
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- Opportunity to join a respected and growing business with a strong reputation in the industry.
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- Long-term career growth and development opportunities.
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- Supportive team environment where your contribution is recognised and valued.
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Ready for Your Next Challenge?

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This is an outstanding opportunity for an experienced leader who enjoys problem-solving, empowering teams and delivering results. If you're looking to build a long-term career with a successful and growing Australian business, we'd love to hear from you.

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All applications will be treated with the strictest confidence.

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Please note: Applicants must be Australian Permanent Residents and be available for an immediate start.

📌 Field Manager (New South Wales)
🏢 BriTer Door Solutions
📍 New South Wales