Job Description

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Full Time – Permanent Position

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Alice Springs, NT

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SCHADS Level 3 – dependent on skills and experience

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About the role

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Relationships Australia NT is looking for an experienced and organised Regional Office Coordinator to support the day-to-day coordination of our Alice Springs office and Client Service operations.

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This is a varied role that combines client service, administrative functions and regional operations. You will be a key connection between our Alice Springs and Darwin office, helping to ensure services run smoothly and clients receive a professional, welcoming and client-focused experience. If you’re an administration or client services professional who enjoys supporting people, coordinating a regional office and finding practical solutions to make things work better, we’d love to hear from you.

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What you will be doing:

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Working closely with the Manager Client Services and other program and corporate teams, you will:

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- Provide day-to-day oversight and support to the Client Services team.
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- Be a welcoming and qualified first point of contact for clients, including people who may be experiencing distress or crisis.
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- Coordinate client appointments, enquiries and service information.
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- Support EAP coordination and relationships with Central Australian organisations.
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- Coordinate regional meetings, staff movements, onboarding and remote travel.
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- Support the smooth operation of the Alice Springs office, including facilities, fleet, WHS and ICT requirements.
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- Provide administrative support to practitioners and managers.
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- Maintain accurate records, data and reporting.
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- Support financial administration processes including banking, petty cash and debtor management.
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- Contribute to regional engagement, internal communications and continuous improvement initiatives.
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To obtain a full position description visit us at www.nt.relationships.org.au/careers.

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To be successful:

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You will be an organised and capable professional who can confidently manage competing priorities while supporting a small team in a busy social services environment.

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We’re looking for someone with:

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- Experience in administration, client services or office coordination.
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- Experience providing team oversight, coordination or informal leadership.
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- Strong organisational and time management skills.
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- Excellent communication and interpersonal skills.
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- The ability to build positive relationships with clients, staff and external stakeholders.
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- Strong Microsoft Office and client management system skills.
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- Experience maintaining accurate records, data and reporting.
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- Initiative and a practical approach to improving processes.
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- Sound judgement and the ability to respond sensitively to people experiencing distress.
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- An understanding of confidentiality, privacy and risk requirements.
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Experience in a not-for-profit or social services organisation will be highly regarded, as will relevant qualifications in business administration.

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Why Join us?

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We offer a supportive and community-focused workplace with a range of benefits designed to make your move and career rewarding:

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- Generous leave entitlements – 5 weeks annual leave plus 17.5% leave loading, and additional paid Christmas closure days.
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- Professional development – Up to $3,000 (clinical roles) or $2,000 (corporate roles) annually, with dedicated PD leave.
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- Wellbeing support – Access to an Employee Assistance Program (for staff and family), one paid Wellness Day each year, and cultural celebration events.
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- Attractive salary packaging – Up to $15,899 tax-free per year plus $2,650 for meal and entertainment benefits.
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- Relocation assistance – Up to $4,000 for eligible interstate candidates.
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- Community impact – Work in a diverse and purpose-driven organisation making a tangible difference across Northern Australia.
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Relationships Australia NT is accredited as a Safeguarding Children organisation with the Australian Childhood Foundation. Therefore, all staff working at RA-NT are required to complete training regarding Safeguarding Children and mandatory reporting upon induction at RA-NT. Staff need to commit to the RA-NT Code of Conduct and all Safeguarding Children related policies.

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Applications will be processed as received and only successful candidates will be contacted. To discuss this position further please contact the HR team on 0407 710 209.

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Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.

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📌 Regional Office Co-Ordinator Alice Springs
🏢 Relationships Australia
📍 Alice Springs