Job Description

Reservations Team Leader - Rydges Bankstown

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Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

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EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia's most lovedyear roundalpine resort,Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou'rein,there'sno limits on where your career could take you.

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About the Role

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As a Reservations Team Leader you'll be the first point of contact for all guest phone and digital enquiries, setting the tone for a seamless and memorable stay. From restaurant bookings and room service orders to housekeeping requests and reservations, you'll coordinate it all with flair and precision.

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Key Accountabilities

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- Accurately handle FIT and group bookings, waitlists, cancellations, and special requirements using PMS (Opera) and related systems.
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- Act as a trusted contact for guests, addressing inquiries, preferences, and concerns while ensuring seamless check-in/check-out processes.
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- Promote hotel services, offers, and upgrades to enhance guest stays.
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- Log guest complaints, update profiles,



and elevate issues to management promptly.
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- Maintain and merge guest/company profiles for accurate reporting and recognition.
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- Collaborate effectively with hotel teams to ensure smooth operations and guest satisfaction.
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- Maintain in-depth knowledge of reservation procedures, PMS (Opera), and other relevant systems.
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- Assist colleagues with additional duties as required to support overall team performance.
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Skills & Experience

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- Similar experience in a customer service role, ideally within a hotel or resort, with a natural ability to make guests feel welcome and cared for.
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- Confident communicator who's approachable and ready to handle both compliments and concerns with ease.
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- Fluent in English, with extra language skills a bonus.
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- Organised and able to juggle priorities, meet deadlines, and keep things running smoothly-even when it's busy.
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- Tech-savvy, comfortable with reading, writing, basic maths, and navigating computer systems.
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- Creative problem-solver who turns challenges into opportunities for memorable guest experiences.
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- Thrives in a rapid-paced environment, maintains a polished appearance, and takes pride in personal grooming and uniform standards.
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- Flexible and willing to work nights, weekends, and holidays as part of the team.
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Perks from Day One

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As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

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- 50% off dining and stays across EVT hotels - QT, Rydges, Atura, LyLo and more.
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- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
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- Seasonal perks at Thredbo.
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- Rapid career growth across our hotel & entertainment network.
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- Paid parental leave; community & volunteering opportunities.
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📌 Reservations Team Leader - Rydges Bankstown (New South Wales)
🏢 Rydges Hotels and Resorts
📍 New South Wales