Job Description

Acts as the primary relationship owner across defined customer segments, ensuring a seamless experience from initial enquiry through to post-installation follow-up, driving repeat customers. Proactively manages customer touchpoints, resolving issues before they escalation and identifying upsell or referral opportunities within existing accounts.

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Key responsibilities

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Manage the end-to-end sales and fulfilment process for residential/home gym clients — from product selection and space planning through to delivery and installation coordination with PLAE project team

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Develop and refine a repeatable turn-key home gym offering, including curated product packages, pricing tiers, and installation partnerships

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Build and maintain existing relationships with architects and design consultants,



positioning PLAE as the preferred specification partner for performance and commercial flooring

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Manage architect-led project pipelines, supporting specification documentation, product selections, sample kits, and SOR inclusions

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Serve as partner account manager for PLAE's high-value partnerships and elite performance facilities, maintaining regular contact and driving retention, engagement, and growth within these accounts

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Identify co-marketing, referral, and project pipeline opportunities through partnership relationships

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Own the deliverables from a sales and marketing standpoint based on individual agreements

📌 Inside Sales Adminstrator (City of Gold Coast)
🏢 PLAE International
📍 City of Gold Coast