Job Description

Reporting to the Product Manager - JAS, you will be responsible for managing warranty claims from submission through to resolution. You'll work closely with suppliers, branch teams and internal stakeholders to ensure claims are processed accurately, efficiently and in line with company and supplier requirements.

This is a hands-on role that requires strong attention to detail, excellent communication skills and the ability to manage multiple priorities in a quick-paced environment.

Key Responsibilities

- Process and assess warranty claims in accordance with company and supplier guidelines
- Collect and validate supporting documentation including invoices and product information
- Track claims and follow up with suppliers to ensure timely resolution
- Act as the key point of contact for branch teams and customers regarding warranty enquiries
- Maintain accurate claim records and supporting documentation
- Prepare warranty activity reports for management
- Liaise with internal teams and suppliers to resolve warranty-related issues
- Identify trends and recurring product issues and support continuous improvement initiatives
- Assist with maintaining warranty procedures and documentation

📌 Warranty Administrator (Mount Waverley)
🏢 jas
📍 Mount Waverley