Job Description

Established in 1970, Kentan Machinery is a successful and growing family owned agricultural and constructionmachinery business with dealerships at Hexham, Taree, Muswellbrook, Central Coast & Tamworth. We are an authorised sales and service dealer for Kubota Tractors and Excavators as well as retailing agricultural and construction implements from a number of respected leading global brands.

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Due to our expansion, we are currently seeking an experienced self-motivated individual for the position of Service Advisor. Successful applicants should preferably have several years of experience in a similar environment and/or related industry.

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This position is located at our Hexham dealership and is a full-time role, Monday to Friday and reports to the Service Manager in the same location.

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KEY RESPONSIBILITIES

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- Carry out administration jobs within the Service Department including but not limited to the following: liaising with customers/suppliers/staff, raising repair orders, internal and retail invoicing, account reconciliation and payments;
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- Respond to customer service enquires in a courteous,



professional & timely manner;
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- Ensure invoicing details and values are correct prior to the customer receiving the invoice, complete with and including all parts, labour, oil, consumables, sublet charges and travel;
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- Management of all warranty papers & assist with claims;
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- Prepare, submit, and track all warranty repair orders & claims according to dealership & manufacturer policies;
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- Pay close attention to detail, accuracy & timeliness of claims to ensure both Service & Parts departments receive proper credit & payments due;
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- Process, submit & balance all extended warranty claims;
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- Speak to the manufacturer on behalf of the customer with any enquires or concerns about the repair;
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- Work as liaison between customer and the Service department to assure the customer's machine is maintained & repaired to dealership standards;
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- Provide assistance to the Service Manager as required.
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Kentan Machinery is an equal opportunity employer and provides a smoke free work workplace.

📌 SERVICE ADVISOR (Hexham)
🏢 KENTAN MACHINERY
📍 Hexham