Job Description

Senior Account Manager

n

Own the relationship | Drive the growth | Deliver the outcomes!

n

Chandler Macleod is seeking an experienced Senior Account Manager to lead and grow a portfolio of key mining customers across Queensland. This is a highly visible role responsible for managing strategic customer relationships, driving commercial growth, ensuring workforce delivery excellence, and acting as the primary point of accountability for customer outcomes.

n

Working closely with Recruitment, Operations, Safety, Payroll, and Support Teams, you will partner with customers to deliver workforce solutions that meet operational demands while creating long-term value for both the customer and Chandler Macleod.

n

The Role

n

n
- Own and manage key customer relationships across the Queensland mining portfolio.
n
- Build trusted partnerships with operational, commercial, and leadership stakeholders.
n
- Identify and secure opportunities to grow workforce demand and expand service offerings.
n
- Drive job order generation, workforce growth, and account development initiatives.
n
- Partner with recruitment teams to ensure workforce requirements are fulfilled efficiently and effectively.
n
- Lead workforce planning discussions and provide proactive workforce solutions.
n
- Act as the escalation point for customer and workforce-related matters.
n
- Support employee and industrial relations matters, investigations, performance management, and workforce issues.
n
- Oversee safety, incident, injury management, and return-to-work processes in partnership with internal stakeholders.
n
- Provide leadership and support to onsite Workforce Coordinators.
n
- Ensure contractual obligations, compliance requirements, and service standards are consistently achieved.
n

n

About You

n

To be successful in this role, you will bring:

n

n




- Demonstrated experience in Account Management, Workforce Solutions, Recruitment, Labour Hire, or a related industry.
n
- A proven track record of growing customer accounts and delivering commercial outcomes.
n
- Strong stakeholder management and relationship-building capability.
n
- Experience working within mining, resources, industrial, or operational environments.
n
- Knowledge of workforce planning, recruitment, mobilisation, and workforce management.
n
- Experience managing employee relations, industrial relations, investigations, and workplace issues.
n
- Sound understanding of workplace health and safety, incident management, injury management, and return-to-work processes.
n
- Strong commercial acumen and business development capability.
n
- Excellent communication, negotiation, and influencing skills.
n
- The ability to operate autonomously, solve problems, and manage competing priorities.
n

n

Career Development Prospect

n

n
- Expand your experience across account management, workforce solutions, and business development.
n
- Broaden your exposure to commercial management and strategic customer engagement.
n
- Develop leadership capability through mentoring and supporting onsite teams.
n
- Build the skills and experience required for future leadership roles within Chandler Macleod.
n

n

If you're a relationship-focused account leader who thrives on customer engagement, business growth, and delivering workforce solutions in a fast-paced mining environment, we'd love to hear from you.

n

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse individuals, people living with disability, and members of the LGBTIQA+ community.

n

You can read more about our commitment to diversity and inclusion at: https://www.chandlermacleod.com/diversity-and-inclusion

📌 Senior Account Manager (Moranbah)
🏢 Chandler Macleod Group
📍 Moranbah